Seat Select

If you’ve already made a flight booking and haven’t selected seats or you have and want to change them, you can retrieve your booking online and get started. Please note that international multistop bookings cannot be retrieved online and changes need to be made through the Contact Centre (service fees may apply).

Seat Select is available on all Air New Zealand operated flights and if you’re after a bit more legroom or a better location on the aircraft, why not see if a Preferred Seat or an Exit Row option is available. Note: additional charges may apply.

Add Extra Bags

Struggling to fit everything in? Add prepaid Extra Bags on top of the baggage allowance included with your fare and save on the excess baggage rates charged at the airport.

To get started, simply retrieve your booking and providing your flights are operated by Air New Zealand and Virgin Australia, you may have the chance to add Extra Bags. Also, if you’ve already added Extra Bags, you may still be able to add more. Please note that international multistop bookings cannot be retrieved online and changes need to be made through the Contact Centre (service fees may apply).

Extra Bags can be purchased to a maximum of three checked bags in total, including the baggage allowance included with your fare and any frequent flyer benefit you may be entitled to.

If your fare does not include a baggage allowance, you’ll need to upgrade to a fare that includes a baggage allowance before purchasing Extra Bags.

Please note that airport excess baggage rates will apply for any additional baggage you have not prepaid and that excess baggage is subject to space being available on the day of travel. Prepaid baggage may not be available on all flights.

Upgrade product - Australia and Pacific Islands

If you’re booking travel on a Tasman or Pacific service, you can choose one of four products for each traveller: Seat, Seat + Bag, The Works or Works Deluxe. If you then want to upgrade your product type, you can do that with this upgrade product option.

For example if you had booked a Seat only product and then decided to take a checked bag, you can upgrade to Seat + Bag. Or if you had booked Seat + Bag and then wanted to add a meal and access to movies on the flight, you can upgrade to The Works or Works Deluxe.

If there’s more one traveller on the booking, you can mix up Seat, Seat + Bag and The Works between you, and still be seated together. On a return booking, you can also choose a different product on the way there and the way back. When upgrading to Works Deluxe then all members of your booked travelling party must upgrade to Works Deluxe otherwise you’ll need to call us on 0800 737 000 first.

Please note, it is important that you request your product upgrade on the website for the currency you used to purchase your flights.

For bookings paid in New Zealand dollars, please use our New Zealand website, www.airnz.co.nz, to upgrade the products in your booking.

For bookings paid in Australian dollars then use our Australian website www.airnz.com.au.

Upgrade product - Economy Skycouch™

If you’re booked to travel in Economy on a 777-300 long-haul international service, you can choose to upgrade to our Skycouch™ with this upgrade product option.

Please note, it is important that you request your product upgrade on the website for the currency you used to purchase your flights.

For bookings paid in New Zealand dollars, please use our New Zealand website, www.airnz.co.nz, to upgrade the products in your booking.

For bookings paid in Australian dollars then use our Australian website www.airnz.com.au.

View, change or cancel booking

View

If you would like another copy of your electronic ticket or would just like to view your booking online, you can do that by selecting this option (the booking must have been made on airnewzealand.co.nz).

Change

You can change your bookings online through Manage Bookings, subject to the following:

Domestic New Zealand bookings:

  • Bookings containing grabaseat™ and/or grabaseat+bag fares can only be changed before the day of travel
  • Smart Saver fares can only be changed before the day of travel
  • Flexi Plus fares may be changed any time before departure
  • Flights must have been booked on airnewzealand.co.nz and not be checked in. Bookings made through our Contact Centre after 17 July 2013 may also be changed online
  • Changes must apply to all travellers in the same booking

International bookings:

  • Flights must have been booked on airnewzealand.co.nz and not be checked in
  • Skycouch bookings, bookings with paid Seat Select and promo code bookings cannot be changed online
  • Multi-stop bookings cannot be changed online
  • Changes must apply to all travellers in the same booking

If you cannot change your booking online, please call us on 0800 737 000. Please note that service fees will apply for changes made via the Contact Centre.

Cancel

Cancelling a booking online applies only to itineraries where all sectors of travel are booked in Flexi Plus, Tasman Flexi, Pacific Flexi, Global Flexi and Business Class (excluding Business Saver) fares. The applicable refund will be credited to the original form of payment you used to make the booking.

If the booking is for more than one traveller, then the flights for all travellers will be cancelled. If you want to cancel the flights for only some of the travellers on your booking, please call 0800 737 000 and have your ticket handy.

Add passport details (and Secure Flight data)

Under the Transportation Security Administration (TSA) Secure Flight program, Air New Zealand is required to collect Secure Flight Passenger Data which includes a passenger's full name (as it appears on government-issued identification), date of birth, gender, and TSA issued Redress Number (if available).

The purpose of the Secure Flight program is to enhance the security of air travel through the use of improved watch list matching to identify known and suspected terrorists.

If you did not enter your passport details (and Secure Flight data) as part of your booking, please use the ‘Add passport details’ option on the homepage to enter this data prior to travel.

For more information about the TSA's Secure Flight program visit TSA's website.

Details required to manage your booking

To use these options you will need to enter your family name and Air New Zealand booking reference. You may also be asked for the email address and phone number provided when making the booking.

Your booking reference can be found on your ticket, and has six letters and/or numbers the last of which is always “H”. If your booking was made through another website or travel agent, the booking reference may be described as Airline Ref or Record Locator.