Questions do pop up from time to time, so we've put together a list of commonly asked questions.
Should your question not be listed below please do contact the team.
Q: What defines a group?
10 (ten) or more people travelling together for a common purpose.
Q: I have 9 passengers or fewer, can I get the group rules?
Sorry but size does matter and we need a minimum of 10. If your enquiry is for 9 or less passengers travelling together, group fare rules do not apply. Please book them individually through your preferred method. Standard Airfare rules and conditions apply.
Q: How do I secure the booking?
Deposit and full payment dates are provided on firm quotes. Please pay the deposit amount by the specified deposit date outlined in the quote.
Q: Some of the Group members want to join an International Group but are departing from another city, can they still be part of the group?
Provided that the group travels together (10 or more passengers) on one international sector, they are able to be classified as part of the Group. As such they are entitled to group rules and conditions. Please check with your Group Consultant for assistance.
Q: Someone is no longer able to travel as part of the Group, can they be replaced by another person?
Name changes can be made up until 48 hours prior to departure free of charge through your Air NZ group consultant when flying on Air NZ operated services. Please ensure that names are as per passports.
Q: When do I need to advise names?
Date for final names is outlined in the booking confirmation. Date changes can be made after ticketing, prior to initial departure through your consultant.
Q: I made a booking with a travel agent and need to change my booking, what should I do?
Please contact your travel agent to assist with changing your group booking.
Q: What are the permitted forms of payment?
Credit Card, Cheque, Travelcard, or direct credit (please ask consultant for confirmation prior to payment date).
Q: One of the Group members' wish to extend their stay, is this possible?
Please consult one of the Group Consultants direct for confirmation of the fare rules and conditions purchased if unsure, and additional costs should a change be permitted.
Q: I am co-ordinating an event and need to book tickets for persons coming from various parts of New Zealand into the event city, and then back to their original city. Can this be booked as a group?
Yes. The co-ordinator can work with the Air NZ Group consultant to book and link all persons together into a Group “spider fare”. This will enable the group to receive group fare rules and conditions, provided group numbers do not fall under 10 persons throughout the entirety of the event. Should 10 or more passengers under the group definition, standard individual fare rules and conditions apply.
When no co-ordinator exists, please refer to Conferences for assistance on an online option for individuals to purchase their own tickets.
Q: Can I pre-seat the group?
The Groups Team is able to assist with group seating requests. Should any Elite, Gold, Silver or Koru members wish to be seated apart from the group this can be fulfilled by the consultants.
Q: Can I request a special Group Check-in for my group?
Some International routes and destinations restrict us from offering this service, please check with your Group Consultant.
Q: How much luggage can I take? Group luggage allocations. Please do check with your Group consultant as some discounts may apply.
Q: How do I request a charter?
Please contact the Groups Team to advise your groups travel requirements, how flexible you are with your times, days of the week and any specialty services that you wish for the charter.
Q: What details are required when an email request is to be sent?
The templates below will assist here.