Q & As
Questions do pop up from time to time...
Should your question not be listed below please do contact the team
Q: What defines a group?
10 (ten) or more people travelling together for a common purpose.
Q: I have 9 passengers or less, can I get the group rules?
Sorry but size does matter and we need a minimum of 10. If your enquiry is for 9 or less passengers travelling together, group fare rules do not apply. Please book them individually through your preferred method. Standard Airfare rules and conditions apply.
Q: How do I secure the booking?
Once your quote is received, deposit and full payment dates are provided. To secure the booking, a deposit is required by the date outlined in the quote, with the remaining balance and names of those persons travelling (as per their passports) being paid closer to the time as per the quote.
Q: Some of the Group members want to join an International Group but are departing from another city, can they still be part of the group?
Provided that the group travels together (10 or more passengers) on one international sector, they are able to be classified as part of the Group. As such they are entitled to group rules and conditions. Please check with your Group Consultant for assistance.
Q: Someone is no longer able to travel as part of the Group, can they be replaced by another person?
Provided that at least 48 hours notice is given before the Groups initial departure, name changes to the replacement person's passport name can be made through your Group consultant on Air NZ tickets.
Q: When do I need to advise names?
Upon the date outlined in your quote, this date is also when the balance of the remaining money is due prior to ticketing.
Q: I made a booking with a travel agent and need to change my booking, what should I do?
Please contact your travel agent to assist with changing your group booking.
Q: What are the permitted forms of payment?
Credit Card, Cheque, Travelcard, or direct credit (please ask consultant for confirmation prior to payment date).
Q: What is the seating layout of the plane?
International Services : Boeing 747-400, Boeing 777-200ER, Boeing 767-300, Airbus A320
Services within New Zealand: Boeing 737-300, Aerospatiale ATR72, Bombardier Q300, Beechcraft 1900D
Q: One of the Group members' wish to extend their stay, is this possible?
Please consult one of the Group Consultants direct for confirmation of the fare rules and conditions purchased if unsure, and additional costs should a change be permitted.
Q: I am co-ordinating a New Zealand conference with the delegates from all areas of New Zealand. Can this be booked as a group?
Once the co-ordinator has 10 or more passengers departing as per the group definition, group fare rules and conditions apply. The co-ordinator is able to have other conference delegates from other cities linked to this group and receive the same group fare rules and conditions provided that the group of 10 remains throughout the entirety of the conference. Should 10 or more passengers under the group definition not be formed for the conference, standard individual fare rules and conditions apply.
When no co-ordinator exists, please refer to Conferences for assistance in methods for individuals to purchase their own tickets.
Q: Can I pre-seat the group?
The Groups Team is able to assist with group seating requests.
Should any Gold Elite, Gold, Silver or Koru members wish to be seated apart from the group this can be fulfilled by the consultants.
Q: Can I request a special Group Check-in for my group?
Some International routes and destinations restrict us from offering this service, please check with your Group Consultant.
Q: How much luggage can I take?
Group luggage allocations. Please do check with your Group consultant as some discounts may apply.
Q: How do I request a charter?
Please contact the Groups Team to advise your groups travel requirements, how flexible you are with your times, days of the week and any specialty services that you wish for the charter.
Q: What details are required when an email request is to be sent?
Please click on email link for information groups@airnz.co.nz
