If needed, a wheelchair is available for use between check-in and boarding the aircraft. This is especially useful in large international airports where customers may have to walk long distances from check in to the departure lounges. To ensure a wheelchair is readily available, it is advisable to request this service when you make your booking. During peak holiday periods Air New Zealand receives many requests for wheelchair assistance. As wheelchairs for customer use are limited, this may result in a waiting period for a wheelchair.

Staff can also provide additional assistance when arriving at your destination. Please discuss this with our check in staff or flight attendants and let us help make your travel easier.