Smart Saver Fares

Smart Saver fares are non-refundable, but you can make changes to your booking by paying a change penalty plus service fees and any difference in fare if a fare upgrade is required. See below for change restrictions.

You won't earn Airpoints Dollars™ when travelling on a Smart Saver fare, but you will earn Status Points², making it easier to reach the next tier status level.

Terms & Conditions

• Tickets are non refundable and not transferable to another person
• Tasman Smart Saver fares may be changed right up to departure to another Air New Zealand Tasman or Pacific¹ fare. A fare upgrade is required for changes on the day of departure. Pacific Smart Saver fares may be changed up to the day before departure to another Air New Zealand Tasman or Pacific fare. Additional payments include:
  • a Contact Centre, Air New Zealand Holidays Store or Airport service fee of NZD $25 per person, per one way journey for changes made from within New Zealand. Note - if making changes from outside of New Zealand, you will be charged the local service fee applicable in the country you're calling from
  • a change fee of NZD $100 per person, per ticket (child and infant fares exempt)
    Note - Change Fee waived if upgrading to Business Class cabin.
  • any difference between the original fare and the upgraded fare when a change requires the purchase of a higher priced fare
  • product upgrade amount on our new services beginning 18 August 2010 between Christchurch and Sydney.
• If you upgrade to a Flexi or Business Class fare and later cancel the ticket, only the difference between the original fare booked and the upgraded fare is eligible for refund
• Smart Saver fares do not permit:
  • earning of Airpoints Dollars with Air New Zealand or other frequent flyer points or miles with any of our partner airlines, however they do earn Status Points²
  • purchase of Companion Tickets using Airpoints Dollars
• The fare level for children (2 - 11 years) is 75% of the applicable adult fare if accompanied by an adult 15 years or older except for bookings made between Christchurch and Sydney on our new service from 18 August 2010, an NZD $10 discount on 'The Works' and 'Works Deluxe' products only will apply.
• One infant (0 - 23 months) not requiring a seat may travel with each adult at the infant fare level (10% of the applicable adult fare for international flights), with subsequent infants travelling at the child fare level
• Smart Saver fares are one-way and may be combined with other fare types as follows:
  Tasman Smart Saver fares
  • for international travel may only be combined with other Tasman Smart Saver, Flexi Saver, Flexi or Business Class fares
  • may not be combined with domestic New Zealand Smart Saver or Flexi Plus fares. Domestic New Zealand add-on fares are available for travel within New Zealand in combination with Tasman Smart Saver fares
  Pacific Smart Saver fares
  • for international travel may only be combined with other Pacific Smart Saver, Flexi Saver, Flexi or Business Class fares
  • may not be combined with domestic New Zealand Smart Saver or Flexi Plus fares. Domestic New Zealand add-on fares are available for travel within New Zealand in combination with Pacific Smart Saver fares
• Bookings made online do not incur booking service fees. Please note that bookings made through an Air New Zealand Holidays Store, Contact Centre or via Business Direct will incur a booking service fee calculated per person each one way journey

¹ Pacific fares include the Cook Islands, Fiji, Niue, Norfolk Island, Samoa, Tonga and Vanuatu. While Air New Zealand also flies to New Caledonia and Tahiti, our fares to these destinations have different terms and conditions to the fares explained here.

² Flights booked in conjunction with Airpoints reward classes (x,i), and travel industry classes (n,r) and free tickets, prize competition tickets and tickets purchased using Fly Buys points are not eligible to earn Status Points or credit towards tier status.