Facebook Scam Message


We are aware of a scam message circulating on Facebook claiming to be from Air New Zealand and are working with Facebook to have it removed ASAP. The message in question offers prizes for future travel in the hope of gaining personal details. The post is not from us and we advise anyone who receives it to not click on any links or provide any personal details.

In the mean-time, you can lend us a helping hand by reporting any suspicious links (the little drop down arrow on the top right of a post).

Zika Virus - Travel Flexibility


Zika Virus - Travel Flexibility

There is ongoing concern regarding the spread of the mosquito-borne Zika virus and the impact on pregnant women and their babies. The Zika virus have been reported in Samoa, Tonga, Africa, Southern Asia, and the Americas.

The following flexibility will be permitted on all domestic and international fare types ticketed by Air New Zealand for passengers who are currently pregnant (and their travelling companions) that are concerned about travelling to an area confirmed as having the Zika Virus, prior to and including Friday 22 January 2016.

For further information on the Zika virus please visit https://www.safetravel.govt.nz/news/zika-virus and for a list of affected areas outside of the Pacific, please visit http://www.cdc.gov/zika/geo/index.html . Customers are also encouraged to speak with their health professional around any concerns they may have. 

Options for pregnant passengers (and their travelling companions) are as follows

Postpone travel or bring travel forward

Postpone or bring travel forward to a later or earlier Air New Zealand flight in the same class of travel inside 12 months of the original date of travel without penalty. Travel in a higher class of travel will require any fare difference to be paid.

If the proposed date of travel is unknown, then the value of the ticket may be held in credit for payment towards travel within the same 12 month validity, please note that any fare difference and or taxes will apply.

Please note that Contact centre service fees will apply for changes.

Change Destination

Passengers affected may also change their travel to another Air New Zealand destination without penalty. Any applicable fare difference and or additional taxes and Contact centre service fees will apply.


Normal refund rules apply and non-refundable fares remain non-refundable.

Travel Insurance

Customers should refer to their policy and insurance provider for updates on Zika Virus and possible coverage.