Regional Changes

 

Regional Changes


Air New Zealand has announced it will suspend its Whanganui-Auckland and Blenheim-Christchurch services from 31 July.

In 2014 the airline confirmed it would move to progressively retire its loss making 19 seat Beech fleet and move to operating larger and more economically viable 50 seat Q300 aircraft in regional centres with sufficient demand to support this capacity.

Unfortunately the airline has been unable to generate sufficient demand to keep operating services between Whanganui-Auckland and Blenheim-Christchurch.


Whanganui Customers.

Customers who were originally booked to travel between Whanganui and Auckland from 01 August 2016 may obtain a full refund without penalty. 

 Alternative options available for customers originally booked to travel between Whanganui and Auckland are:

  1. Travel between Palmerston North and Auckland, your original booking agent will make contact with you to provide the new details
  2. Rebook to travel between New Plymouth and Auckland if that is preferred over Palmerston North. In this instance no fare penalty or additional fare difference will apply.
  3. Rebook to travel to / from another Air New Zealand destination. In this instance no fare penalty will apply however any fare difference and or taxes will apply. 


Blenheim Christchurch Customers.

Customers booked to travel between Blenheim and Christchurch from 01 August 2016 will automatically be rebooked to travel via Wellington and their original booking agent will make contact with them to provide the new details.

 Alternative options available for customers originally booked to travel between Blenheim Christchurch are:

  1. Rebook to travel on a direct service between Nelson and Christchurch. In this instance no fare penalty or additional fare difference will apply.
  2. Should these options not be suitable, customers may obtain a full refund without penalty. 


Contact Us:

Please contact your original booking agent in the first instance. If your booking was made directly with Air New Zealand via our Contact Centre or website, our Contact Centre is available 24/7 on these numbers should you require assistance.      



Zika Virus - Travel Flexibility

 

Zika Virus - Travel Flexibility

There is ongoing concern regarding the spread of the mosquito-borne Zika virus and the impact on pregnant women and their babies. The Zika virus have been reported in Samoa, Tonga, Africa, Southern Asia, and the Americas.

The following flexibility will be permitted on all domestic and international fare types ticketed by Air New Zealand for passengers who are currently pregnant (and their travelling companions) that are concerned about travelling to an area confirmed as having the Zika Virus, prior to and including Friday 22 January 2016.

For further information on the Zika virus please visit https://www.safetravel.govt.nz/news/zika-virus and for a list of affected areas outside of the Pacific, please visit http://www.cdc.gov/zika/geo/index.html . Customers are also encouraged to speak with their health professional around any concerns they may have. 


Options for pregnant passengers (and their travelling companions) are as follows

Postpone travel or bring travel forward

Postpone or bring travel forward to a later or earlier Air New Zealand flight in the same class of travel inside 12 months of the original date of travel without penalty. Travel in a higher class of travel will require any fare difference to be paid.

If the proposed date of travel is unknown, then the value of the ticket may be held in credit for payment towards travel within the same 12 month validity, please note that any fare difference and or taxes will apply.

Please note that Contact centre service fees will apply for changes.

Change Destination

Passengers affected may also change their travel to another Air New Zealand destination without penalty. Any applicable fare difference and or additional taxes and Contact centre service fees will apply.

Refund

Normal refund rules apply and non-refundable fares remain non-refundable.

Travel Insurance

Customers should refer to their policy and insurance provider for updates on Zika Virus and possible coverage.