Air New Zealand recommends purchasing trip insurance with your domestic flights.
We conveniently include trip insurance with the online booking process (note: you can only buy our domestic trip insurance at the same time as flights).
There's no age limit and automatic cover for pre-existing medical conditions.
Please read the full insurance conditions of the policy before you buy it.
Our Domestic Trip Insurance provides coverage for unforeseen events beyond your control:
- before your trip begins - QBE will refund the cost of cancelling your travel, accommodation and Air New Zealand Holidays package arrangements to a maximum of $2,000.
- after your trip begins - QBE will refund your reasonable extra travel and accommodation costs to a maximum of $2,000.
In addition to Air New Zealand's checked baggage compensation of up to $1,500, QBE will pay you an additional amount up to a maximum of $1,500 for any accidental loss, theft or damage to your baggage whilst checked with Air New Zealand for a flight on this booking. Baggage items are covered to their current market value.
Some exclusions apply.
Free look period
Domestic trip insurance is non-refundable but you have a 14 day free-look period from the date that you purchased the insurance.
We will refund the cost of the insurance - as long as the travel has not yet commenced, and you haven't made a claim.
To request a refund call the Air New Zealand Contact Centre on 0800 737 000, 24 hours a day, 7 days a week and quote your booking reference.
You should know
You can't pay for domestic trip insurance with Airpoints Dollars™, and will not earn Airpoints Dollars.
Air New Zealand domestic trip insurance is underwritten and provided by QBE Insurance (International) Limited.
Your Electronic Ticket, Itinerary & Receipt will include your policy number, amount paid and terms and conditions.
Claims or policy enquiries
For any enquiries or assistance with your policy, please contact QBE Insurance customer service on 0800 800 608.
