We conveniently include our great value travel insurance with your flights when you book online.
Our travel insurance integrated with a flights-only booking is ideal for customers who wish to protect themselves in the event of cancellation (even before you travel), medical emergencies, missed connections, delayed departures, baggage and other reasons whilst travelling.
Plus, our Australia (with flights) travel insurance gives you instant acceptance with no upper age limit and includes cover for pre-existing medical conditions (some exclusions apply).
There are no forms to complete, but this policy must be purchased at the time of booking, and cannot be added at a later date.
Children booked with you on child or infant fares are also covered at no extra cost.
Benefits include cover for:
- Medical costs (including existing medical conditions - some exclusions apply)
- Cancellation costs (covers unforeseen circumstances only)
- Delays
- Lost/stolen baggage
- Rental vehicle excess
- Personal liability
- Additional expenses
Emergency Assistance 24/7
Air New Zealand Travel Insurance incorporates the services of QBE's own Worldwide Emergency Assistance team.
QBE Assist is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week, whenever and wherever you need them.
The QBE Assist team support you with:
- Medical Advice and Assistance
- Medical Evacuation if required
- Urgent messages to your family or your Air New Zealand Holidays Store travel planner
- Assistance with replacement of lost tickets
- Re-scheduling of travel plans disrupted through document loss, or theft or medical emergency at home or overseas
- Introduction to lawyers for advice and representation in the event of unlawful detention
To contact QBE Assist please refer to the Emergency Assistance section.
Earn Airpoints Dollars™
For every $50 premium spent this policy will earn you 
$1 Airpoints Dollar. Plus, for policies under $50 you will earn a minimum of one Airpoints Dollar.
Free Look Period
Our travel insurance is non-refundable but you have a 14 day free-look period from the date that you purchased the insurance.
We will refund the cost of the insurance - as long as the travel has not yet commenced, and you haven't made a claim.
To request a refund call the Air New Zealand Contact Centre on 0800 737 000, 24 hours a day, 7 days a week and quote your booking reference.
Other Things You Should Know
Air New Zealand international travel insurance is underwritten and provided by QBE Insurance (International) Limited.
These insurance policies are available to New Zealand residents only.
Cover for pre-existing medical conditions does not include cover for travellers with terminal illnesses. See the policy terms and conditions for more information.
You can't pay for travel insurance with Airpoints Dollars, but you will earn Airpoints Dollars.
A fixed excess of $50 applies to each claimable event.
If you're making a return journey, you will be covered for the period between your flights, including connections from regional airports.
If you are making a one-way journey, the cover is for a maximum of 31 days from the date of departure.
If you change the itinerary before you depart you can change your policy, so long as you have not and will not make any claim under the policy to do with this change. However, you can't change it once your journey has started.
If Air New Zealand changes its schedule, or a flight is delayed, your policy is extended automatically.
Airpoints Dollars can only be accredited to the account of first traveller named on this policy.
Airpoints Dollars earned on Air New Zealand travel insurance policies will be credited to the nominated Airpoints account within one month of policy commencement and are not eligible for companion redemption or credit towards tier status. Airpoints™ terms and conditions apply.
Please read the full insurance conditions of the policy before you buy it. Your Electronic Ticket, Itinerary & Receipt will include your policy number, amount paid and terms and conditions.
Policies are only valid upon acceptance of payment by the Insurer and the policy must be purchased while the insured person is in New Zealand, prior to the commencement of the journey.
View the full Australia travel insurance terms and conditions.
