Air New Zealand offers the following information to help make travelling with children an even more enjoyable experience.
Adults 15 years and over may travel with a child in their care. If not travelling with an adult 15 years or over, children 5 to 11 years and under can travel alone provided they meet the unaccompanied minors conditions.
On international fights, bassinet fittings may be installed on Air New Zealand Boeing 747, 777 and 767 aircraft. The bassinets are made up with sheets, a pillow and blankets and are designed for infants up to 8 months old (and weighing a maximum of 11.8kgs/26lbs).
When booking online, bassinets are identified with a bassinet icon, and when selecting a seat in a Bassinet Row with a bassinet fitting you will be asked to confirm that the infant will meet the criteria to use the bassinet. If the infant is more than 11.8kgs/26lbs or older than 8 months at the time of travel, they may not be able to use the bassinet and you may be moved to allow a suitably aged infant to use the bassinet. In this instance you will not be provided with a refund of any paid seat select fee. Please note that when selecting your seat online, not all seats in a Bassinet Row have bassinet fittings, those that do are indicated with a bassinet icon and states that it includes a bassinet.
If you are travelling with an infant aged between 8 months and 15 months (and weighing a maximum of 11.8kgs/26lbs) and have not pre purchased a bassinet seat, a bassinet seat may be allocated to you if one is still available at the time you check in on the day of travel.
School trips, sports tournaments, and family reunions are just some of the occasions when groups of children travel with Air New Zealand. Whatever the reason, and whatever the size of the group, it is always a very exciting adventure for children, however, it is important that there is adequate adult supervision to ensure their safety and well-being.
For this reason, we strongly recommend that there should be at least one adult for every five children travelling.
Border authorities recommend that persons travelling with a child (under 18 years of age) who is not their child, carry a consent document or letter (signed by the parent or lawful guardian of the child) as well as a copy of the child's birth certificate, to prove that the travellers have the permission of the absent lawful parent(s) or guardian.
Travelling is a wonderful experience to share with your child, but we also know how tiring it can be for your both. So we've developed an exciting Kids Pack with a wide range of activities and entertainment to keep the little ones occupied.
Meet the Jet Cadets
The Jet Cadets are a team of superb secret agents, and they're ready to take young Air New Zealand travellers around the world.
Introducing the secret agents -
Abi: Abi never backs down from a challenge and is always ready to jump to action. She is strong, sporty and 11 years old. When she's not out and about solving mysteries with Jack, Abi loves nothing more than to spend the day rock climbing and exploring the outdoors. Don't mess with this great girl - she's a fierce force in any terrific team!
Jack: He's one cool customer who loves to go on adventures. No matter what mystery is on the books or which country he finds himself in, Jack always knows his way around. He's slick on his skateboard, an awesome videogamer and an electronic whiz. There's no need to fear when this 12 year old is on the case. Jack will always save the day!
Squib: This fluffy creature is one friendly fellow! Squib met Jack and Abi deep in the jungle when they were on a marvellous mission one day. He has never since left their side. Forever protective of the Jet Cadets, Squib has become an honorary member of the secret-agent team. A little clumsy at times, Squib always manages to bring a smile to his friends' faces.
The safety of your children is our first concern when you are travelling with us. So it is important that you follow any instructions from your Cabin Crew.
Please also note that international safety and hygiene regulations do not allow Cabin Crew to feed children, administer medication, take children to the toilet, change nappies, or allow children to run through the aircraft.
While Cabin Crew cannot administer medication, they do have Obis oil available to help children suffering from ear-ache during take off or descent. To assist your infant during take off and landing we suggest you have a feeding option to give your baby to help their ears adjust to the change in air pressure. Children do seem to be more susceptible than adults to the changes in air pressure, and this is especially so if they are suffering from a cold, or have tonsil or adenoid problems. If your child has these problems, it is advisable to see a doctor before travelling.
In addition to any other allowances, an infant and/or child is permitted to carry a stroller and/or car seat free of charge, regardless of fare type including when their fare does not include a checked baggage allowance.
On Air New Zealand Link aircraft (flight numbers in series 2000, 5000 and 8000) and A320 aircraft there is very limited cabin stowage space so your stroller will need to be checked-in.
On Boeing 747, 777, 767, and 737 aircraft only, strollers with a completely collapsible frame and seating will normally fit in the overhead lockers. Other strollers do not fit, including the three-wheeled 'jogger' style and those which do not fold inwards when collapsed. Safety requirements mean that strollers must be stowed in the overhead lockers of the aircraft. If your stroller will not fit in an overhead locker, it will need to be checked in with your other baggage. If the flight you are travelling on is full, airport staff may request that your stroller is checked in.
OK on board
This style of stroller can be stowed in the overhead locker of Boeing 747, 777, 767, and 737 aircraft only. This style of stroller must be checked in when travelling on an Air New Zealand Link (flight numbers in series 2000, 5000 and 8000) or A320 aircraft.
Must be checked-in
These larger styles of stroller do not fit in the overhead locker of any aircraft and must be checked-in with your baggage.