Relax and indulge in a Erban Signature Relaxation full body massage using New Zealand Antipodes skin and body range.
A boutique styled day spa located in a quaint historical part of Nelson city, steps away from Trafalgar Square. Erban Spa Nelson specialise in massage and beauty therapies. The environment is a modern décor in an oasis of calm.
Relax and unwind following your treatment in a beautiful relaxation lounge area including a lush green courtyard garden, sip on herbal tea while relaxing with the latest glossy magazines and escape into your own world of bliss.
Location: 14 Nile Street West, Nelson (opposite Rutherford Hotel)
*** BOOKING TIMES***
Please note - you will be required to contact Erban Spa after booking to confirm your exact treatment time. Contact details will be sent out on your booking confirmation.
All prices are shown in NZD ($)
Hi Mario. Thank you so much for your review. We are delighted that you enjoyed your spa treatment on this special occasion with your partner. I love that you expressed your whole honest experience and noted about our email communication between you and I and what had not happened which of course you were well right to expect as it was a pre empt expectation of what we offered you !!. Thank you so much for pointing this out and I do apologise. Better communication between staff is what we have looked at in this case and this could easily have been documented in your client file ready for your arrival. Your review was really constructive, helpful and fair and I thank you for this. We look forward to seeing you again. Kind regards. Tracey
Thank you so much for your review. We are so happy to hear you enjoyed your massage. Thank you so much for your constructive feedback, we love to hear this. It is not unusual to tailor massages to request focus on certain different areas dependent on your areas of concerns or preference. We look forward to seeing you again.
Thank you Sally, we just love having you in and love that you love the spa. Thanks for taking the time to share your experience with us . Kind regards.
Aww thank you. We love that you loved your Erban spa experience. Have a lovely weekend. Kind regards
Thank you so much for your review. We happily waivered the terms and conditions on purchased treatment changes for you and we were sorry that we could not accommodate your request to a specific time/day with same day appointment due to us being fully booked at that time. We are so happy though that you did get to come in for your treatment. Your therapist Kat is a qualified massage and reflexology therapist with years of national and international experience. She is super popular and has a good following of regular clients in her short time with us, she is not newly trained, she is three months new to Erban spa. We will ensure that we reiterate to our clients that any changes to their bookme purchase are subject to time availability only and we will also continue to monitor our staff through our regular training programs to ensure they are following our high standard of service. Thank you for prompting us to have a really good look at our current bookme service and treatment practices and adjust appropriately. Take care and enjoy the rest of your travels. Kind regards.
Copyright © 2020 Bookme Limited.
When you see the Qualmark logo, your activity of choice is endorsed by New Zealand Tourism’s official quality assurance organisation and backed by leaders in the industry. It’s your trusted guide to iconic activities and experiences that are awarded for their exceptionally high level of quality, safety and sustainability.
This award identifies a business with a high level of professionalism, a keen awareness of the impact it has on the environment and a commitment to a customer centric approach.
This award is evidence of a sophisticated tourism business that consistently exceeds visitor expectations. Their proactive leadership and management ensure the business’s focus on continuously improving their economic, social and environmental performance to create genuine, constantly evolving and sustainable tourism experiences.
This award recognises the best sustainable tourism businesses in New Zealand. It denotes exceptional customer experiences at the heart of everything the company does. This business is leading the way in making the New Zealand tourism industry a world class sustainable visitor destination.