When you book online, the operating airline is clearly identified, so if you want to choose one or the other you can. As you’d expect, there are a few differences in the way each airline operates. Here are the topics people often ask about.
With the Virgin alliance it’s easy. For flights between New Zealand and Australia, the baggage allowance of the airline you book through applies, even if a flight is operated by the other airline.
You can earn and spend your Airpoints Dollars™ with either airline. Eligible guests can relax in Air New Zealand and Virgin Australia lounges. Status Points are only earned on flights booked under an Air New Zealand flight number, including the NZ7000 series operated by Virgin Australia. For details see Airpoints travel benefits – Virgin Australia.
Seat select is not available for NZ customers on a Virgin Australia operated service. Air New Zealand Airpoints Gold and Elite and Koru members travelling on VA operated services will be allocated priority seating at check in. Just provide your Airpoints number when booking and present your card at check-in.
At the airport, check-in with the airline that is operating your flight.
On flights between Australia and New Zealand inflight entertainment is provided:
For details see Australia fares.
On Virgin Australia operated flights, each infant must be accompanied by an adult. On Air New Zealand operated flights two infants are allowed per accompanying adult, provided one infant is ticketed as a child and able to be seated in an approved infant car seat, which the accompanying adult must provide. For more see Travelling with children.
Where a fare includes a meal, with Air New Zealand operated flights you can request a kid’s meal when you book. Virgin Australia does not offer a kid’s meal option on Tasman flights.
Children travelling alone can be booked online or through our call centre but can only travel on Air New Zealand operated flights.
Virgin Australia from:
Australia 13 67 89
New Zealand 0800 67 0000
Other counties +61 7 3295 2296
Air New Zealand from:
Australia 13 24 76
New Zealand 0800 737 000
Other countries +64 9 357 3000