Article 16: Time limitation on claims and actions

16.1 Notice of claims

16.1.1 Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery presumes that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise.
16.1.2 If you wish to file a claim or an action for Damage to Baggage, you must notify us in writing as soon as you discover the Damage, and at the latest, within seven (7) Days of receipt of Checked Baggage or within seven (7) Days from the end of carriage for Unchecked Baggage. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty-one (21) Days from the date the Checked Baggage has been placed at your disposal. Every such notification must be made in writing.

16.2 Limiatation of actions

Any right to damages shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard but in accordance with the provisions of the Montreal Convention.

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