Article 8: Baggage

The following requirements, rights, exclusions and limitations in Article 8 are applicable to our flights and those performed by Our Operators.

8.1 Baggage allowances

We and Our Operators will carry your Checked and Unchecked Baggage according to the following terms and the Baggage allowances set out on our website at, which are incorporated by reference:

8.1.1 Security Restrictions on Unchecked Baggage
Sharp objects or cutting implements (such as knives, box cutters, letter openers, scissors, tools, screwdrivers etc) or club like objects (such as baseball bats, pool cues, golf clubs, ski poles, ice picks, hammers etc) cannot be taken into any aircraft cabin. Screening authorities will remove any such items and they will not be able to return them to customers. The carriage of liquids, aerosols, gels and dangerous articles onboard the aircraft is restricted. Any liquids, aerosols or gels must be in containers of 100ml volume or less and must fit in one re-sealable transparent plastic bag of 1 litre volume (approx 20cm by 20cm). Non-essential liquids should be packed in your checked-in baggage. Further information is available at
8.1.2 Stowage limitations apply on some of our domestic services and Baggage may at times need to be transported on a different flight to the passenger.
8.1.3 In addition to the free Baggage allowance, we will carry at no additional charge in the hold a fully collapsible wheelchair and/or mobility aid for you if you are dependent on either or both.
8.1.4 All Baggage allowances are subject to the occupational health and safety requirements of our staff and aircraft limitations.

8.2 Checked baggage

8.2.1 Upon delivery to us of items you wish to be carried as Checked Baggage we will take custody of them, and issue a Baggage Identification Tag for each piece of your Checked Baggage.
8.2.2 Checked Baggage must have your name or other personal identification affixed to it.
8.2.3 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you unless applicable law requires you to be present at the airport of arrival for customs clearance.
8.2.4 Baggage fees are non-refundable unless we are unable to carry your Baggage due to operational, safety or security reasons of Air New Zealand which are not within your control. We will also reimburse you for any fee charged to transport Checked Baggage that is lost in our care.    

8.3 Excess baggage

8.3.1 Baggage in excess of our stated free Baggage allowance may be accepted for carriage at a fixed rate per piece as appropriate to the Baggage allowance you are travelling on. Excess and prepaid Baggage charging rates are available from us on request.

8.4 Items unacceptable as baggage

8.4.1 Dangerous Goods Prohibited

You must not include in your Baggage: items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations. These include, but are not limited to articles such as the following which must not be carried in your baggage for safety reasons:

  • Compressed Gases (Deeply Refrigerated, Flammable, Non-flammable and Poisonous);
  • Corrosive materials (such as alkalis, acids, wet cell batteries, mercury);
  • Explosives (Fireworks and articles which are easily ignited);
  • Firearms and Ammunition except for hunting, sporting and antique items (refer 8.4.3 below) which may only be carried in accordance with our Regulations or those of Our Operators. The carriage of firearms is governed by country specific regulations. If you wish to carry firearms you must obtain any relevant permits from the authorities of the countries you are travelling to. You must also notify Air New Zealand at least 2 weeks prior to your date of departure so that we can comply with any relevant formalities and regulations;
  • Flammable liquids and solids (such as matches, lighters and heater fuels, flammable aerosols);
  • Butane Lighters
  • Magnetised materials;
  • Oxidising substances;
  • Poisonous, toxic, infectious substances;
  • Radioactive materials;
  • Chemical oxygen generators;
  • Security attache cases (if fitted with alarm or pyrotechnic material);
  • Other dangerous goods (such as offensive or noxious materials and a wide range of items in IATA Dangerous Goods Regulations). items the carriage of which is prohibited by the applicable laws, regulations or orders of any country to be flown from, to or over; live animals, except as provided in Article 8.10.

8.4.2 Unacceptable Items
Whilst we endeavour to take great care of your belongings, we cannot guarantee that delicate items are able to withstand baggage handling processes during carriage by air. Checked Baggage can also be delayed or lost, therefore items with a special value or which you may urgently need should be kept close to you in Unchecked Baggage.

The following items must NOT be included in your Checked Baggage. You will be required to repack any such items into Unchecked Baggage or make other arrangements for their transportation.

  • computers and computer equipment;
  • items with a special value, such as money, jewellery, precious metals, silverware
  • negotiable papers, share certificates, securities or other valuable documents
  • cameras, video cameras and related equipment
  • electrical and electronic devices
  • fragile, delicate or perishable goods
  • commercial goods, samples or business documents
  • passports and other travel documents.
  • essential medicines
  • items we determine are unsuitable for carriage by reason of their weight, size, shape or character (including items outside the permitted Baggage allowance dimensions specified in Article 8.1)

8.4.3 Firearms and weapons Firearms and ammunition for hunting and sporting purposes will not be accepted for carriage unless we are satisfied that firearms are unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to the ICAO instructions and IATA regulations specified in Article Weapons such as antique firearms, swords, knives and similar items that are appropriately and safely packaged may be accepted as Checked Baggage, but will not be permitted in the cabin of the aircraft.

8.5 Right to refuse carriage

8.5.1 We will refuse to carry as Baggage the items described in Article 8.4.1 and we may refuse further carriage of any such items upon their discovery.
8.5.2 We will refuse to carry as Checked Baggage the items described in Article 8.4.2 and we may refuse further carriage of any such items upon their discovery or require that you transfer such items to your Unchecked Baggage.
8.5.3 We may refuse to carry as Baggage any item because of its size, shape, weight, fragility, contents or character, or for safety or operational reasons, or the comfort and convenience of other passengers.
8.5.4 We may refuse to accept any Baggage for carriage unless it is properly packed in suitable containers.

8.6 Right of search

For reasons of safety, health and security, or to check whether your person and/or Baggage contains any item described in Article 8.4.1 or 8.4.2 or any firearms, ammunition or weapons, which have not been presented to us in accordance with Article 8.4.3 we and/or a member of the Aviation Security Service, Customs or other duly authorised officials may search, x-ray, screen or perform some other type of scan of your person and/or Baggage. If you are unwilling to comply with any search request we may refuse to carry you and your Baggage and may deliver your Baggage to government or airport officers. Following check-in, your Baggage may be searched in your absence. In the event an x-ray or other scan causes damage to you or your Baggage, we shall not be liable for such damage unless due to our negligence or other fault.

8.7 Excess value declaration and charge

8.7.1 If we offer an excess valuation facility, you may make a written declaration of value for Checked Baggage: in excess of the liability limits set out in the Montreal Convention (see Article 8.11); or at declared value risk in the Carriage of Goods Act 1979 for domestic carriage.
If you make such a written declaration, you may be required to pay an extra charge, at a rate specified by us. These rates are available on request.

8.7.2 We may refuse to accept an excess value declaration on Checked Baggage when a portion of the carriage shown on your ticket is to be provided by a Carrier which does not offer the excess valuation facility.

8.8 Unchecked baggage

8.8.1 Objects not suitable for carriage in the cargo hold (such as delicate musical instruments), and which do not meet the requirements in Article 8.1 above, will only be accepted for carriage in the cabin if you have given us notice in advance and permission has been granted by us for their carriage in the cabin. You may have to pay an additional charge for this service.
8.8.2 Acceptance of Unchecked Baggage is subject to the requirements in this Article 8 and as further described at with respect to prohibited items and applicable size and weight limitations.

8.9 Collection and delivery of checked baggage

8.9.1 You are required to collect your Checked Baggage as soon as it is made available at the places of destination or Stopover. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within one month of the time it is made available for your collection, we may dispose of it without any liability to you.
8.9.2 Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of the Checked Baggage.
8.9.3 If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.

8.10 Carriage of animals

Animals will be accepted for carriage only on the following conditions:
8.10.1 You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit, failing which they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by us, which are available on request.
8.10.2 If accepted as Baggage, any animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate.
8.10.3 Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free Baggage allowance, subject to conditions specified by us, which are available on request.
8.10.4 We will not be responsible for injury to or loss, sickness or death of an animal, or in the event that it is refused entry into, or passage through any country, state or territory.

8.11 Liability for delay, loss or damage to baggage during international carriage

As our liability to you is limited, it is recommended that you purchase travel insurance to cover delay, loss and Damage to Baggage.
Click here for a range of travel insurance policies applicable to New Zealand domestic travel and overseas travel from New Zealand.

In all cases of alleged loss or Damage, proof of actual loss or Damage will be required.
8.11.1 If we issue a Ticket or check Baggage on the flight of another Carrier other than a Code Share Flight, we do so only as agent for such other Carrier whose conditions of carriage shall apply. Nevertheless, with respect to Checked Baggage the Passenger shall also have a right of action against the first or last Carrier;
8.11.2 We will not be liable for any Damage arising from compliance with any laws or Government regulations, orders or requirements, or from your failure to comply with the same;
8.11.3 Our liability in the case of destruction or loss of or Damage or delay to all or any part of your Baggage during International Carriage will be limited to 1,131 SDRs (as defined in Article 15.10) per Passenger unless you prove that the damage resulted from an act or omission on our part, or that of our employees or agents acting within the scope of their employment, done with intent to cause damage or recklessly and with knowledge that damage would probably result.
8.11.4 We will have no liability for destruction, loss of or Damage to your Checked Baggage if the Damage resulted from the inherent defect, quality or vice of the Checked Baggage.
8.11.5 We will have no liability for destruction or loss of or Damage to your Unchecked Baggage unless the Damage resulted from our fault or that of our employees or agents.
8.11.6 We will not be liable for any Damage caused by your Baggage. You will be held responsible for any Damage caused by your Baggage to other persons or property, including our property.
8.11.7 We shall have limited or no liability for Damage to or loss of articles not permitted to be contained in Checked Baggage under Article 8.4.1 and 8.4.2 except as otherwise provided by the Montreal Convention and subject to applicable defences therein, including contributory negligence and wrongful acts or omissions by you.
8.11.8 We shall not be liable for general wear and tear or for damage to protruding or moving parts, such as wheels and handles where we consider the parts are not of suitable quality or nature to withstand baggage handling during carriage by air.
8.11.9 In the case of Checked or Unchecked Baggage if there has been contributory negligence on your part we may be exonerated wholly or partly from our liability in accordance with applicable law.

8.12 Liability for delay, loss of damage to baggage during domestic carriage.IABILITY FOR DELAY, LOSS OR DAMAGE TO BAGGAGE DURING DOMESTIC CARRIAGE

The Carriage of Goods Act 1979 (New Zealand) shall apply to our liability in relation to domestic carriage of Baggage, except as expressly modified by these Conditions.

Back to Conditions of Carriage