If your flights are still available and you are choosing not to travel, you have the following options:
1. Change your flight
For domestic travel - standard change and service fees will apply, as per the conditions of your ticket.
For international travel up to 31 August 2020 - you can make one change to your existing booking and we'll waive the change fee and service fee, however, a fare difference may apply.
2. Request a credit
The deadline to opt-in for credit for domestic flights booked to travel between 24 January and 30 June 2020 has now passed.
For international travel up to 31 August 2020 - we can hold your fare in credit until 30 June 2021. You don't have to travel by that date, you just need to have the new flights booked. Opt-in for credit here. Please note, you need to opt-in before your original flight date.
For international travel after 31 August 2020 - if you are travelling on a route we are no longer flying, we can hold your travel in credit until 30 June 2021. You don't have to travel by that date, you just need to have the new flights booked. All travel must be completed within a year from the date of booking.
3. Request a refund
If you purchased a fare that permits a refund, either in full or with a penalty, you can request a refund when you cancel your booking. If you purchased a non-refundable ticket, it remains non-refundable*.
If you have booked through a travel agent, please make this request through them.
*If your flight was cancelled, you may be eligible for a refund depending on local legislation. If eligible, you can arrange a refund by calling our Contact Centre on 0800 737 000.
