Travelling with us
Thank you for your patience as we work to keep our customers and people safe while travelling.
Find out more about what is required of you when you travel within New Zealand, or internationally.
Credit and refund information
To give you full flexibility, we are waiving change fees and extending credit opt-in for domestic flights due to depart before 30 June 2021 and international flights due to depart before 31 December 2021. You can change your flight to a new date or time, or opt-in for credit if you no longer wish to travel.
Please keep in mind that any fare difference will still apply, and the changes need to be made prior to departure. You can opt-in for credit at any time as long as it's before check in closes.
We have a number of options for you to manage your booking online if you no longer wish to travel.
Managed isolation registration
No change fees
Checking in - Mobile app
Physical distancing on the ground
Lounges & Valet
Cleanliness in the air and on the ground
^Any fare difference and change fees are waived. Fare difference applies if travel is in a different product or cabin.