Travelling safely with us
Thank you for your patience as we maintain safety precautions to keep our customers and people safe while travelling.
Before you book a ticket or go to the airport, please see your travel options and government guidance on domestic travel.
Credit and refund information
To give you full flexibility, we are waiving change fees and extending credit opt-in for domestic flights booked to travel before Wednesday 31 March 2021. You can change your flight to a new date or time, or opt-in for credit if you no longer wish to travel.
We have a number of options for you to manage your booking online if you no longer wish to travel.
Travel alerts
Check our travel alerts for the most up-to-date travel information and whether your travel is impacted by current events.
International travel
Here's how we are adapting to the changing COVID-19 situation and the changes in international travel.
Managed isolation registration
All passengers arriving in New Zealand need to register their managed isolation accommodation requirements, and be in receipt of a Managed Isolation Allocation System Voucher, prior to check-in. For more information visit the MIQ Government site.
Safe Travel Zone from Auckland to Sydney
From 16 October 2020, passengers from New Zealand will be able to travel to Sydney, New South Wales, Australia without the requirement for quarantine on arrival in Australia.
1. Checking in - Mobile App
We recommend you download our Air NZ Mobile app and check-in online before arriving at the airport. Online check-in on our website is also available 24 hours before departure.
2. Face coverings
While masks are no longer required on board flights with Air New Zealand, passengers are welcome to wear their own face covering. We will continue to make masks available for those who wish to use one.
3. Checking in - Kiosks
If you do need to check-in at the airport Kiosks will be available, and if you require any assistance our friendly staff will be happy to help. We continue to encourage the use of the Air NZ Mobile app for check-in.
4. Physical distancing on the ground
Physical distancing is not required at the current alert level. Extra care will still be taken to ensure increased cleanliness throughout the airport.
6. Boarding
You will be able to board your flight as usual with dual and priority boarding reinstated.
7. Inflight service
Our Inflight beverage, snack and lolly services are back on selected domestic jet flights. Koru Hour is also back on our evening jet services.
8. Cleanliness in the air and on the ground
High touch surfaces will be cleaned regularly, and we are taking extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser will be readily available.
