Last updated 28 February 2021 at 05.59AM NZT

Auckland is now at Alert Level 3, the rest of New Zealand is now at Alert Level 2. Learn more about travel within New Zealand.

Air New Zealand New Zealand travel icon.

Travelling safely with us

Thank you for your patience as we maintain safety precautions to keep our customers and people safe while travelling.

Before you book a ticket or go to the airport, please see your travel options and government guidance on domestic travel.

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Credit and refund information

To give you full flexibility, we are waiving change fees and extending credit opt-in for domestic flights due to depart before 31 March 2021 and international flights due to depart before 30 June 2021. You can change your flight to a new date or time, or opt-in for credit if you no longer wish to travel.

We have a number of options for you to manage your booking online if you no longer wish to travel.

Travel alerts

Check our travel alerts for the most up-to-date travel information and whether your travel is impacted by current events.

International travel

Here's how we are adapting to the changing COVID-19 situation and the changes in international travel.

Managed isolation registration

All passengers arriving into New Zealand must register their managed isolation accommodation requirements to be permitted to board their flight. We highly recommend checking managed isolation availability before booking your ticket. For more information visit the MIQ Government site.

No change fees

For domestic flights departing before 31 March 2021 & international flights departing before 30 June 2021. Fare difference may apply.
Care in the air.

Keeping you safe while travelling

The wellbeing of our customers and our people is important to us, and we're doing what we can to ensure every journey together is a safe and enjoyable one. Here's what we are doing to help you travel safely. 

Checking in - Mobile app

We recommend you check in via our Air NZ app before arriving at the airport. Check-in on our website is open 24 hours before departure and Kiosks will also be available at the airport.

Face coverings

All passengers are required to wear a face-covering prior to reaching the boarding gate and on all Air New Zealand operated flights. Passengers are welcome to wear their own face-covering and we will continue to make masks available.

Physical distancing on the ground

Physical distancing is required at the airport and while boarding at Alert Levels 2 and 3. Where possible we will allocate additional space to support physical distancing on board.

Lounges & Valet

Domestic, Regional Lounges and Valet are unavailable at Alert Level 3. Domestic and Regional Lounges are open with a limit of 100 people, physical distancing is required and Valet remains open at Alert Level 2.

Inflight service

Our inflight food and beverage service on domestic flights will remain suspended until further notice. Water is available on request on board.

Cleanliness in the air and on the ground

High touch surfaces will be cleaned regularly, and we are taking extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser will be readily available.