Last updated 29 May 2020 at 5.52PM NZT
Travelling during Alert Level 2
Government and travel restrictions
The NZ Government has introduced strict safety measures for all customers.
Our travel alerts is the best place to check if your travel has been impacted by recent events.
We're making changes to help maintain your Airpoints status, earning and spending options.
Need to talk to us?
Our latest COVID-19 travel updates can be found online, but if you need to get in touch, please see our contact options.
How we are keeping you safe at Alert Level 2
The wellbeing of our customers and our people is important to us, and we're doing what we can to ensure every journey together is a safe and enjoyable one.
1. Checking in - Mobile App
To help reduce contact, we recommend you download our Air NZ Mobile app and check-in online before arriving at the airport. Online check-in is also available 24 hours before departure.
2. Checking in - Kiosks
If you do need to check-in at the airport, every second Kiosk will be operating to maintain social distancing and prevent crowding. Our friendly staff will be around to support you if you require any assistance.
3. Social distancing on the ground
At the airport, you will notice floor markers to support social distancing. Floor markers will be used throughout the airport where queues normally form, including when boarding your flight.
4. Social distancing in the air
While the social distancing requirements are in place, we’ll be allocating seating to allow an empty seat between customers travelling alone. We’ll do our best to keep families and some travelling companions together, so you may notice some people sitting together with no additional space.
To help you keep your distance on the airbridge when boarding, we will be boarding in zones. Please listen carefully to the announcements in the terminal that will advise you when to come forward for boarding.
6. Cleanliness in the air and on the ground
High touch surfaces will be cleaned regularly, and we are taking extra steps to ensure all our aircraft, lounges and airports are cleaned throughout the day. As usual, hand sanitiser will be readily available for both customers and staff to use as they wish.
7. Lounges & Valet
Domestic lounges and Valet services have started to reopen. Due to capacity restrictions under Alert Level 2, we can only allow up to 100 people inside the lounge at once. Our self-service buffet will not be available in the lounge during this time, however, we will have packaged snacks along with non-alcoholic beverages and coffee.
8. Inflight service
You may notice a slight change to our inflight service under Level 2. To minimise contact with our crew and passengers, we will only be offering water onboard as our inflight beverage, snack and lolly service will not be served in the short term. Face masks will also be available onboard upon request should you wish to wear one during the flight.
9. Encouraging support
Keeping our customers and our people safe is important to us. We encourage you to be kind to one another and have patience with other customers and our people.