Last updated 1 May 2022, 12:01am
Travelling with us
From booking and check-in, to what to expect on the day of your flight, please make sure you're familiar with our processes to meet COVID-safe travel requirements.
Credit and refund information
We have a number of options for you to manage your booking online if you have an existing credit or no longer wish to travel.
You can also call our Contact Centre for assistance.
Government travel advice
Official advice for New Zealanders living and travelling overseas.
Checking in - Mobile app
We recommend using the Air NZ mobile app to make your NZ domestic check-in easier and faster. Check-in on our website is open 24 hours before departure and kiosks are available at the airport.
Face coverings
All passengers are required to wear a face mask prior to reaching the boarding gate and on all Air New Zealand operated flights. Passengers are welcome to wear their own face mask provided it meets government guidelines and we will continue to make masks available.
Cleanliness in the air and on the ground
High-touch surfaces are cleaned regularly, and we take extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser is readily available.