Travelling safely with us
Thank you for your patience as we maintain safety precautions to keep our customers and people safe while travelling.
Before you book a ticket or go to the airport, please see your travel options and government guidance on domestic travel.
Credit and refund information
To give you full flexibility, we are waiving change fees and extending credit opt-in for domestic flights booked to travel before Wednesday 31 March 2021. You can change your flight to a new date or time, or opt-in for credit if you no longer wish to travel.
We have a number of options for you to manage your booking online if you no longer wish to travel.
Managed isolation registration
Keeping you safe while travelling
The wellbeing of our customers and our people is important to us, and we're doing what we can to ensure every journey together is a safe and enjoyable one. Here's what we are doing to help you travel safely within New Zealand.