Last updated 1 May 2022, 12:01am
Air New Zealand international entry icon.

Travelling with us

From booking and check-in, to what to expect on the day of your flight, please make sure you're familiar with our processes to meet COVID-safe travel requirements.

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Credit and refund information

We have a number of options for you to manage your booking online if you have an existing credit or no longer wish to travel. 

You can also call our Contact Centre for assistance.

Government travel advice

Official advice for New Zealanders living and travelling overseas.
Ready to fly.

Getting ready to take off

We are prepped and ready for take-off. Travel will look a little different, so remember your proof of eligibility to travel and your face covering. Here's how we recommend you check in and what we're doing to ensure every journey together is a safe and enjoyable one.

Checking in - Mobile app

We recommend using the Air NZ mobile app to make your NZ domestic check-in easier and faster. Check-in on our website is open 24 hours before departure and kiosks are available at the airport.

Face coverings

All passengers are required to wear a face mask prior to reaching the boarding gate and on all Air New Zealand operated flights. Passengers are welcome to wear their own face mask provided it meets government guidelines and we will continue to make masks available.

Cleanliness in the air and on the ground

High-touch surfaces are cleaned regularly, and we take extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser is readily available.