Last updated 9 November 2021
Air New Zealand international entry icon.

Travelling with us

Thank you for your patience as we work to keep our customers and people safe while travelling.

Find out more about what is required of you when you travel within New Zealand, or internationally.

Air New Zealand credit & refunds icon.

Credit and refund information

We have a number of options for you to manage your booking online if you have an existing credit or no longer wish to travel.

Government travel advice

Official advice for New Zealanders living and travelling overseas.

Isolation requirements

We strongly recommend checking isolation requirements through the MIQ Government site before booking your flight. Some passengers are required to register your managed isolation accommodation arrangements before being permitted onboard your flight and arriving into New Zealand.
Care in the air.

Keeping you safe while travelling

The wellbeing of our customers and our people is important to us, and we're doing what we can to ensure every journey together is a safe and enjoyable one. Here's what we are doing to help you travel safely. 

Checking in - Mobile app

We recommend you check in via our Air NZ app before arriving at the airport. Check-in on our website is open 24 hours before departure and Kiosks will also be available at the airport.

Face coverings

All passengers are required to wear a face-covering prior to reaching the boarding gate and on all Air New Zealand operated flights. Passengers are welcome to wear their own face-covering and we will continue to make masks available.

Physical distancing on the ground

Physical distancing is required at the airport and while boarding. Additional space will be allocated to support physical distancing on board.

Lounges & Valet

All our New Zealand domestic and regional lounges are open except in Auckland which will open on December 15th. Face coverings are required in our lounges when not eating or drinking. Valet parking services are available in Wellington and Christchurch. Our international lounges in New Zealand, Australia and Nadi are currently closed. The Star Alliance lounge in Los Angeles remains open.

Inflight service

Our food & beverage service is paused on domestic flights within New Zealand. Water is available upon request only. Please wear a mask or face covering when not enjoying a drink.

Cleanliness in the air and on the ground

High touch surfaces are cleaned regularly, and we take extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser is readily available.