Our most common credit questions
I don’t want to travel anymore, what are my options?
The tool doesn't recognise my credits - how can I use my credits?
Do I need to spend my credit all at once?
Arrange a credit
Request a credit for your COVID-19 affected flights so you can travel at a later date.
Redeeming your credit
Requested credit and ready to book? See your credit redemption options.
Our travel alerts is the best place to check if your travel has been impacted by recent events.
Need to talk to us?
Our latest COVID-19 travel updates can be found online, but if you need to get in touch, please see our contact options.