Last updated 10 December 2021
Air New Zealand international entry icon.

Travelling with us

From booking and check-in, to what to expect on the day of your flight, please make sure you're familiar with our processes to meet COVID-safe travel requirements.

Air New Zealand credit & refunds icon.

Credit and refund information

We have a number of options for you to manage your booking online if you have an existing credit or no longer wish to travel.

Government travel advice

Official advice for New Zealanders living and travelling overseas.

Isolation requirements

We strongly recommend checking isolation requirements through the MIQ Government site before booking your flight. Some passengers are required to register your managed isolation accommodation arrangements before being permitted onboard your flight and arriving into New Zealand.
Ready to fly.

Getting ready to take off

We are prepped and ready for take-off. Travel will look a little different, so remember your proof of eligibility to travel and your face covering. Here's how we recommend you check in and what we're doing to ensure every journey together is a safe and enjoyable one.

Checking in - Mobile app

We recommend using the Air NZ mobile app to make your NZ domestic check-in easier and faster. Check-in on our website is open 24 hours before departure and kiosks are available at the airport.

Face coverings

All passengers are required to wear a face covering prior to reaching the boarding gate and on all Air New Zealand operated flights. Passengers are welcome to wear their own face covering and we will continue to make masks available.

Physical distancing on the ground

Under the government's COVID-19 Protection Framework (or 'traffic light system') physical distancing is not required at the airport or while boarding.

Lounges & Valet

All our New Zealand domestic and regional lounges are open. Please check in online before accessing the lounge. Face coverings are required in our lounges when not eating or drinking. Valet parking services are available in Auckland, Wellington and Christchurch.

Inflight service

Our inflight food and beverage service for domestic flights is currently paused. Water is available upon request. Face coverings are mandatory when not enjoying a drink.

Cleanliness in the air and on the ground

High touch surfaces are cleaned regularly, and we take extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser is readily available.