Auckland is now at Alert Level 2. The rest of New Zealand is at Alert Level 1. Air New Zealand requires all passengers to wear an appropriate protective face covering on board our flights until the whole country is at Alert Level 1. We also encourage people to wear a face covering when in the airport.

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Travelling safely with us

Thank you for your patience as we maintain safety precautions to keep our customers and people safe while travelling.

Before you book a ticket or go to the airport, please see your travel options and government guidance on domestic travel.

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Credit and refund information

To give you full flexibility, we are waiving change fees and extending credit opt-in for domestic flights booked to travel before Wednesday 31 March 2021. You can change your flight to a new date or time, or opt-in for credit if you no longer wish to travel.

We have a number of options for you to manage your booking online if you no longer wish to travel.

Travel alerts

Check our travel alerts for the most up-to-date travel information and whether your travel is impacted by current events.

International travel

Here's how we are adapting to the changing COVID-19 situation and the changes in international travel.

Managed isolation registration

Effective 5 October 2020, all passengers arriving in New Zealand will need to register their managed isolation accommodation requirements, and be in receipt of a Managed Isolation Allocation System Voucher prior to check-in.

Keeping you safe while travelling

The wellbeing of our customers and our people is important to us, and we're doing what we can to ensure every journey together is a safe and enjoyable one. Here's what we are doing to help you travel safely within New Zealand.

1. Checking in - Mobile App

We recommend you download our Air NZ Mobile app and check-in online before arriving at the airport. Online check-in on our website is also available 24 hours before departure.

2. Face coverings

Air New Zealand requires all customers to wear a protective face covering while on board. Anyone refusing to wear one will not be allowed to board the aircraft. We encourage you to bring your own appropriate face covering.

3. Checking in - Kiosks

If you do need to check-in at the airport Kiosks will be available, and if you require any assistance our friendly staff will be happy to help. We continue to encourage the use of the Air NZ Mobile app for check-in.

4. Physical distancing on the ground

Auckland Airport will use floor markers throughout the airport to support physical distancing including when boarding. All other airports will not have physical distancing restrictions.

5. Lounges & Valet

Our full Lounge and Valet service is now available. Auckland Lounges, however, will maintain a limit of 100 people inside at any one time, and Valet will continue to operate with physical distancing in place.

6. Boarding

You will be able to board your flight as usual with dual and priority boarding reinstated. Auckland flight passengers will have to physically distance during boarding.

7. Inflight service

We aim to start rolling out our Inflight beverage, snack and lolly services as soon as possible. Koru Hour will continue to be unavailable at this time.

8. Cleanliness in the air and on the ground

High touch surfaces will be cleaned regularly, and we are taking extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser will be readily available.