International travel update 28 July 2020 NZT. Air New Zealand has extended its hold on new international bookings into New Zealand until 9 August. See more.

Our most common credit questions

I don’t want to travel anymore, what are my options?

The tool doesn't recognise my credits - how can I use my credits?

Do I need to spend my credit all at once?

Arrange a credit

Request a credit for your COVID-19 affected flights so you can travel at a later date.

Redeeming your credit

Requested credit and ready to book? See your credit redemption options.

Travel alerts

Our travel alerts is the best place to check if your travel has been impacted by recent events.

Need to talk to us?

Our latest COVID-19 travel updates can be found online, but if you need to get in touch, please see our contact options.