Last updated 18 May 2021 at 10.40AM NZT
Air New Zealand international entry icon.

Travelling with us

Thank you for your patience as we work to keep our customers and people safe while travelling.

Find out more about what is required of you when you travel within New Zealand, or internationally.

Air New Zealand credit & refunds icon.

Credit and refund information

To give you full flexibility, we are waiving change fees and extending credit opt-in for domestic flights due to depart before 30 June 2021 and international flights due to depart before 31 December 2021. You can change your flight to a new date or time, or opt-in for credit if you no longer wish to travel. 

Please keep in mind that any fare difference will still apply, and the changes need to be made prior to departure. You can opt-in for credit at any time as long as it's before check in closes.

We have a number of options for you to manage your booking online if you no longer wish to travel.

Travel alerts

Check our travel alerts for the most up-to-date travel information and whether your travel is impacted by current events.

Managed isolation registration

Some passengers arriving into New Zealand must register their managed isolation accommodation requirements to be permitted to board their flight. We highly recommend checking managed isolation availability before booking your ticket. For more information visit the MIQ Government site.

No change fees

For domestic flights departing before 30 June 2021 & international flights departing before 31 December 2021. In addition, if your international flight is cancelled due to COVID-19, then you can make amendments to travel within 7 days without penalty^.
Care in the air.

Keeping you safe while travelling

The wellbeing of our customers and our people is important to us, and we're doing what we can to ensure every journey together is a safe and enjoyable one. Here's what we are doing to help you travel safely. 

Checking in - Mobile app

We recommend you check in via our Air NZ app before arriving at the airport. Check-in on our website is open 24 hours before departure and Kiosks will also be available at the airport.

Face coverings

All passengers are required to wear a face-covering prior to reaching the boarding gate and on all Air New Zealand operated flights. Passengers are welcome to wear their own face-covering and we will continue to make masks available.

Physical distancing on the ground

Physical distancing is still recommended at the airport and while boarding at Alert Level 1. Where possible we will allocate additional space to support physical distancing on board.

Lounges & Valet

Our lounges across New Zealand are operating as per normal and our lounges in Australia are now open for quarantine-free travel. Valet service remains available in New Zealand.

Inflight service

Our food & beverage service is back to normal. Please wear a mask or face covering while you're not enjoying a drink or bite to eat.

Cleanliness in the air and on the ground

High touch surfaces will be cleaned regularly, and we are taking extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser will be readily available.