Last updated 20 September 2021
Travelling with us
Thank you for your patience as we work to keep our customers and people safe while travelling.
Find out more about what is required of you when you travel within New Zealand, or internationally.
Credit and refund information
If you have New Zealand domestic flights departing before 31 October this year, or international flights departing before 28 February next year:
- You can change your flight to a new date or time (within 355 days) with no change fees applied, so long as the changes are made prior to departure. Any fare difference will still apply.
- Or you can opt in for credit (as long as it's before check-in closes). The credit will be valid for 12 months from the day you put it into credit, and you have 12 months to complete your travel from when you make the booking.
We have a number of options for you to manage your booking online if you no longer wish to travel.
Government travel advice
Official advice for New Zealanders living and travelling overseas.
Managed isolation registration
Before being permitted onboard their flight and arriving into New Zealand, some passengers need to register their managed isolation accommodation requirements. We strongly recommend checking managed isolation availability through the MIQ Government site before booking your flight.
Checking in - Mobile app
We recommend you check in via our Air NZ app before arriving at the airport. Check-in on our website is open 24 hours before departure and Kiosks will also be available at the airport.
Face coverings
All passengers are required to wear a face-covering prior to reaching the boarding gate and on all Air New Zealand operated flights. Passengers are welcome to wear their own face-covering and we will continue to make masks available.
Physical distancing on the ground
Physical distancing is required at the airport and while boarding. Additional space will be allocated to support physical distancing on board.
Lounges & Valet
All our New Zealand domestic and regional lounges are open except in Auckland. However, capacity limits will apply to ensure that we meet physical distancing requirements. Valet parking services are available in Wellington and Christchurch.
Our international lounges in New Zealand, Australia and Nadi are currently closed. The Rarotonga International Lounge and the Star Alliance lounge in Los Angeles remain open.
Inflight service
Our food & beverage service is paused on domestic flights within New Zealand. Water is available upon request only. Please wear a mask or face covering when not enjoying a drink.
Cleanliness in the air and on the ground
High touch surfaces are cleaned regularly, and we take extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser is readily available.
^Any fare difference and change fees are waived. Fare difference applies if travel is in a different product or cabin.