Effective 7 July, Air New Zealand has put a hold on new international bookings into New Zealand until 26 July. See more.

How can we help?

Credit and Refunds

Credit and Refunds

Details on arranging a credit, using your credit, and our refund policy.
New Zealand Travel

New Zealand Travel

The latest news on our domestic flight schedule and services.
International Travel

International Travel

Details on the changes to our international flight schedule and services.
Airpoints Updates

Airpoints Updates

Airpoints programme, Lounge & valet services, and benefits updates.

Our most common credit questions

I don’t want to travel any more, what are my options?

How can I confirm that I have a credit?

Are my flights eligible for a credit?

Travel alerts

Our travel alerts is the best place to check if your travel has been impacted by recent events.

Need to talk to us?

Our latest COVID-19 travel updates can be found online, but if you need to get in touch, please see our contact options.