Last updated 18 October 2021

Keep up to date with travel alerts on current New Zealand & international restrictions and learn more about mandatory vaccination requirements for international travel.

Air New Zealand international entry icon.

Travelling with us

Thank you for your patience as we work to keep our customers and people safe while travelling.

Find out more about what is required of you when you travel within New Zealand, or internationally.

Air New Zealand credit & refunds icon.

Credit and refund information

If you have New Zealand domestic flights departing before 31 October this year, or international flights departing before 28 February next year:

  • You can change your flight to a new date or time (within 355 days) with no change fees applied, so long as the changes are made prior to departure. Any fare difference will still apply.
  • Or you can opt in for credit (as long as it's before check-in closes). The credit will be valid for 12 months from the day you put it into credit, and you have 12 months to complete your travel from when you make the booking.

We have a number of options for you to manage your booking online if you no longer wish to travel.

Government travel advice

Official advice for New Zealanders living and travelling overseas.

Managed isolation registration

Before being permitted onboard their flight and arriving into New Zealand, some passengers need to register their managed isolation accommodation requirements. We strongly recommend checking managed isolation availability through the MIQ Government site before booking your flight.
Care in the air.

Keeping you safe while travelling

The wellbeing of our customers and our people is important to us, and we're doing what we can to ensure every journey together is a safe and enjoyable one. Here's what we are doing to help you travel safely. 

Checking in - Mobile app

We recommend you check in via our Air NZ app before arriving at the airport. Check-in on our website is open 24 hours before departure and Kiosks will also be available at the airport.

Face coverings

All passengers are required to wear a face-covering prior to reaching the boarding gate and on all Air New Zealand operated flights. Passengers are welcome to wear their own face-covering and we will continue to make masks available.

Physical distancing on the ground

Physical distancing is required at the airport and while boarding. Additional space will be allocated to support physical distancing on board.

Lounges & Valet

All our New Zealand domestic and regional lounges are open except in Auckland and Hamilton. However, capacity limits will apply to ensure that we meet physical distancing requirements. Valet parking services are available in Wellington and Christchurch. Our international lounges in New Zealand, Australia and Nadi are currently closed. The Rarotonga International Lounge and the Star Alliance lounge in Los Angeles remain open.

Inflight service

Our food & beverage service is paused on domestic flights within New Zealand. Water is available upon request only. Please wear a mask or face covering when not enjoying a drink.

Cleanliness in the air and on the ground

High touch surfaces are cleaned regularly, and we take extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser is readily available.