COVID-19 updates - travel and booking options

Here's how we are adapting to the changing COVID-19 situation.

Changes to our flight schedules and services

Last updated 29 May 2020

The global situation is changing at a rapid pace and we're adapting our operations as fast as we can. Our travel alerts page is the best place to check what's happening.

Before making your booking, please check the latest travel restrictions of your local country. All services are subject to change as governments continue to introduce or change travel and border restrictions.

NZ domestic flight schedules

We are operating a reduced schedule under Alert Level 2. Our days of operation and timings will continue to be evaluated as demand for routes changes. Please continue to check our website for the most up to date availability.

Queens Birthday weekend
Please note there will be extra flights between 28 May and 2 June from Blenheim, Gisborne, Kerikeri, Napier, Nelson, Palmerston North, Whangarei, Hamilton, Rotorua, Invercargill and Tauranga.

For more guidance on domestic travel under Alert Level 2 please see here before you book a ticket or head to the airport.

Christchurch

 

Gisborne

 

Kerikeri

 

Napier

 

Nelson


New Plymouth

 

Palmerston North

 

Tauranga

 

Wellington

 

Whangarei


Queenstown

 

Rotorua (from 25 May)

 

Dunedin (from 18 May)

 

Blenheim (from 1 June)

 

-


Dunedin

 

Invercargill

 

Nelson

 

Palmerston North

 

Wellington


Queenstown

 

Hamilton (from 18 May)

 

Hokitika (from 25 May)

 

Tauranga (from 1 June)

 

-


Blenheim

 

Gisborne

 

Hamilton

 

Napier

 

Nelson


New Plymouth

 

Rotorua

 

Tauranga

 

Dunedin (from 1 June)

 

-


International Route Changes

Due to the deep impact of COVID-19 on forward travel demand we have made the following changes to our International Route network across the following services:

  • Auckland-Buenos Aires flights, that are currently suspended to 30th June, will not resume operation
  • Los Angeles-London flights will not be resumed which will see us exiting this route earlier than the planned month of October 2020
  • The non-stop Auckland-New York service will be postponed from October 2020 until late 2021 at the earliest

We apologise for any inconvenience this has caused and ask for your patience as we work through these changes with customers who are directly impacted.

Customers booked via a travel agent, including a third-party website (e.g. Expedia, Booking.com) should speak with their agent.

Air New Zealand is currently operating a limited international network through to 31 August to keep air links open for essential travel and cargo movement on key trade routes. Total capacity has been reduced to 95 percent of pre-COVID-19 levels and demand will be reviewed on a route-by-route basis before services are resumed.

International flight schedules

Air New Zealand is extending the timeframe for its significantly reduced network, with its minimal international operations to continue through to 31 August 2020.

This schedule will now apply through to 31 August 2020, with a few exceptions which extend beyond this date. All services are subject to change as governments change travel and border restrictions.

Domestic services into Auckland continue to be scheduled to allow travellers to connect onto Tasman and Pacific routes.

The airline's international schedule through to 31 August 2020 will be as follows:

Australia services

Auckland-Sydney

(per week)

Four return services 


Australia services

Auckland-Brisbane

(per week)

Three return services


Australia services

Auckland-Melbourne

(per week)

Three return services


Pacific Islands services 

Auckland-Niue

(per week)

One return service (through until 31 October)


Pacific Islands services 

Sydney-Norfolk

(per week)

One return service (through until 24 October)


Pacific Islands services 

Brisbane-Norfolk

(per week)

One return service (through until 24 October)


There are a number of restrictions in place around passenger services to Fiji, Tonga, Samoa, Rarotonga, New Caledonia and French Polynesia. If these restrictions end, Air New Zealand is likely to operate one return service per week from Auckland.

Long haul services 

Auckland-Los Angeles

(per week)

Five return services


Long haul services 

Auckland-Hong Kong

(per week)

Two return services


The airline is retiming its Hong Kong service to a night operation from Auckland and Hong Kong to maximise connection opportunities for cargo.

Changes to inflight services

More than ever, we're focussed on the health and safety of our people and passengers. We're therefore making temporary changes to our service offering on board.

These changes have been made to keep our crew and customers safe and provide a simplified plan for our catering partners, who are also working with reduced resources.

We will continue to provide special meals. Please request them when you book, as normal.

NZ domestic flights:

  • No Koru hour
  • No inflight drinks and snack service
  • No lollies
  • Water is still available

Australia and Pacific flights:

  • We won't be serving snacks from the inflightbites menu

Other international flights:

  • When you fly businesspremier™ we will serve a simplified version of our menu that is delivered on a single service tray. This reduces movement and contact in the cabin, but you will still be enjoying businesspremier quality dining
  • We have paused parts of our service which increase interactions between crew and customers, such as the offering of a hot towel or pre-take off drinks from a tray in the cabin

Physical distancing between customers

We are working to support government guidance around physical distancing by allocating seating to allow additional space around customers where possible. We recognise there will be a need to keep families and some travelling companions together and will continue to support this wherever possible. We also ask that customers follow crew instructions when onboard our aircraft.

Children travelling alone

At Level 2, we are permitting essential unaccompanied minor travel within New Zealand to provide support for shared custody arrangements for families, displaced children needing to return to their primary carer and children returning to schools or care facilities. Please visit our FAQs for more information.

Lounges & Valet

The following lounges are now open, ready for you to enjoy:

Auckland regional, Wellington domestic, Christchurch domestic, Queenstown, Palmerston North, Tauranga, New Plymouth, Nelson, Napier (temporary lounge), Invercargill, Hamilton, Dunedin.

The Auckland domestic lounge is currently closed for refurbishment.

Our valet service is also now available in Auckland and Christchurch when travelling within New Zealand. Auckland International Valet remains closed.

See more information about the lounge and valet experience at Alert Level 2 on our Airpoints updates page.

Manage your booking

You're welcome to change your booking if you're flying domestically before 30 June or internationally before 31 July 2020. You can change the date or destination once, without paying any change fees or service fees. You will need to pay for any difference in the fare. Note, bookings between New Zealand and Australia must have the credit requested or change made by 30 June to be eligible.

If you booked through a travel agent, please ask them to manage your changes. 

To make changes online, please enter your booking details below.