We understand that travel restrictions may impact your Airpoints membership. So, we're making a number of changes to help protect your Airpoints status. Thank you for your continued support and patience during this time.
For full details of your Airpoints membership, please see our Airpoints terms and conditions.
Expiring Airpoints Dollars™
You can book flights using your Airpoints Dollars up to 12 months in advance. If you're uncertain you can book one of our fares with flexibility. We also offer a variety of other ways for Airpoints members to spend Airpoints Dollars. Additionally, a number of Airpoints earning credit cards offer Airpoints expiry protection as a benefit.
Your Airpoints Dollars will remain valid for four years from the date they were accrued to your Account. Sign in and click on 'Balances'.
We will continue to process missing Airpoints claims however there may be a delay in processing time. Please check that you're eligible to claim. Thanks for your patience.
For claims through our Airpoints partners, please refer to the 'contact us' page on the partners website if the usual claim process is unavailable.
Frequent flyer tier benefits
Frequent Flyer 12-Month Status Extension
All members who are Elite, Gold and Silver tier status as at 20 March 2020 will have their current tier extended for 12 months.
This gives everyone an extra 12 months on their current status. If you've already met your status target, you can roll over any new Status Points you earn to your next year's target.
Introduction of new benefits postponed
We've recently announced new Airpoints features. We're postponing several of them to support the immediate needs of our Airpoints members.
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Airpoints for Schools
Credit & debit cards
Single use Air New Zealand Lounge eVouchers and Air New Zealand Valet Parking eVouchers earned through certain Airpoints earning credit cards will be extended by six months. eVouchers with an original expiry date between 1 March 2020 and 28 February 2021 will be extended by six months from the original expiry date. Changes to effected eVouchers will take place in May 2020.
- Contact American Express about your American Express Airpoints Platinum Card, American Express Lounge passes or Priority Pass Lounge benefits
- Contact Westpac about your Westpac Airpoints World Mastercard Priority Pass Lounge benefits
For all other enquiries, please contact the issuer of your Airpoints earning credit & debit card:
Lounges & valet
The following lounges are now open, ready for you to enjoy:
Auckland regional, Wellington domestic, Christchurch domestic, Queenstown, Palmerston North, Tauranga, New Plymouth, Nelson, Napier (temporary lounge), Invercargill, Hamilton, Dunedin.