Airpoints™ updates

We understand that travel restrictions may impact your Airpoints membership. So, we're making a number of changes to help protect your Airpoints status. Thank you for your continued support and patience during this time.

For full details of your Airpoints membership, please see our Airpoints terms and conditions.

Expiring Airpoints Dollars™

You can book flights using your Airpoints Dollars up to 12 months in advance. If you're uncertain you can book one of our fares with flexibility. We also offer a variety of other ways for Airpoints members to spend Airpoints Dollars. Additionally, a number of Airpoints earning credit cards offer Airpoints expiry protection as a benefit. 

Your Airpoints Dollars will remain valid for four years from the date they were accrued to your Account. Sign in and click on 'Balances'.

Missing Airpoints claims

We will continue to process missing Airpoints claims however there may be a delay in processing time. Please check that you're eligible to claim. Thanks for your patience.

For claims through our Airpoints partners, please refer to the 'contact us' page on the partners website if the usual claim process is unavailable. 

Frequent flyer tier benefits

Frequent Flyer 12-Month Status Extension

All members who are Elite, Gold and Silver tier status as at 20 March 2020 will have their current tier extended for 12 months.

This gives everyone an extra 12 months on their current status. If you've already met your status target, you can roll over any new Status Points you earn to your next year's target.

Introduction of new benefits postponed

We've recently announced new Airpoints features. We're postponing several of them to support the immediate needs of our Airpoints members.

Earning Airpoints Dollars

Airpoints partners

Airpoints Mall

Hotels and accommodation powered by Expedia

Spending Airpoints Dollars

Rental cars

Airpoints Store

Airpoints for Schools

Credit & debit cards

Single use Air New Zealand Lounge eVouchers and Air New Zealand Valet Parking eVouchers earned through certain Airpoints earning credit cards will be extended by six months. eVouchers with an original expiry date between 1 March 2020 and 28 February 2021 will be extended by six months from the original expiry date. Changes to effected eVouchers will take place in May 2020.

  • Contact American Express about your American Express Airpoints Platinum Card, American Express Lounge passes or Priority Pass Lounge benefits
  • Contact Westpac about your Westpac Airpoints World Mastercard Priority Pass Lounge benefits

For all other enquiries, please contact the issuer of your Airpoints earning credit & debit card:

Koru

Current Koru members as at 31 March 2020 will have their membership extended for 6 months.

You will be able to view your expiry dates when you log into your Airpoints account online.

Lounges & valet

The following lounges are now open, ready for you to enjoy:

Auckland regional, Wellington domestic, Christchurch domestic, Queenstown, Palmerston North, Tauranga, New Plymouth, Nelson, Napier (temporary lounge), Invercargill, Hamilton, Dunedin.

Cleanliness
High touch items are regularly cleaned and wiped down. Hand sanitizer will be provided at entry and service desks, bar/barista and printer areas. Showers will unfortunately not be available during Alert level 2.

Food and beverage
We are unable to offer our usual self-serve buffet during Alert Level 2. However, we have a variety of snacks and non-alcoholic beverages available on offer. Our friendly staff will be available for table service throughout. We will be reviewing our lounge offering and will reintroduce alcohol as soon as we can do so safely. 

Coffee
Our coffee station will be up and running with contactless pick-up at the bar/barista counter. You can order a coffee via the Air NZ mobile app or table service. Unfortunately, ordering through our iPad will not be available.  

Social distancing
Alert Level 2 restrictions only allow up to 100 people inside the lounge at a time. Our friendly staff will advise if the lounge is at capacity.  When in the lounge, please keep to your bubble and leave a seat free between yourself and others you don't know. Use the new floor markers to help you queue safely.

Valet
Valet services are now open. High touch items will be regularly cleaned, with hand sanitizer available at service desks. You will be asked to self-park when arriving, where our friendly staff will guide you to parking spaces and key drop off.