COVID-19 FAQs

Last updated 10 June 2020 at 6.22PM NZT

Social distancing and wellbeing

What are you doing to continue to support social distancing and hygiene practices?

What steps are you taking to enable contact tracing?

What do I need to do to keep myself safe when I'm travelling?

Will I need to wear a mask in airports or on board your aircraft?

What else do I need to know before travel?

How will I know if I'm sitting next to someone who has travelled on an International flight?

Why has my seat request been changed?

New Zealand domestic flight services

What does the new schedule look like?

Will Air New Zealand continue to provide social distancing on these flights?

I have travel booked within New Zealand and don't want to travel, can I get a refund?

International flight services

Once the pandemic is over will you fly to Buenos Aires again?

Why can't you continue to fly between Los Angeles and London until your planned exit date in October?

What will happen to my booking for Buenos Aires/New York/Los Angeles-London?

Which International services will you continue to operate?

Can a passenger connect to a New Zealand domestic flight on arrival?

I'm a visitor to New Zealand. Do I need to return home?

I need to get to my home country and you've suspended your services there, how can you help me?

What if I want to travel but postpone to a later date?

Other travel information

Can my children travel as unaccompanied minors?

My children were booked to travel internationally as unaccompanied minors, what will happen with their tickets?

Can I travel with my pet?

Will all your Lounges be open?

What can I expect in the Lounges?

Will Valet parking be available?

Can I still use the Fast Bag services on regional flights?

Will you be serving drinks and snacks on your domestic flights?

Will I still be able to enjoy Koru Hour when I travel?

Can passengers transit New Zealand or Australia to get home?