New Zealand Domestic Travel

We know New Zealanders are keen to get out there and explore our beautiful country. Air New Zealand will continue to operate under the current Alert Levels and do our best to get people where they want to be.
Last updated 23 September 2020 at 2.41PM NZT

Air New Zealand requires all passengers to wear an appropriate protective face covering on board our flights until the whole country is at Alert Level 1. We also encourage people to wear a face covering throughout the airport terminal.

More credit flexibility

If your plans change you can opt-in for credit for your NZ domestic flights, right through to 31 March 2021.
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Keeping you safe while travelling

We're doing what we can to ensure every journey together is a safe and enjoyable one.
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COVID-19 information hub

Please visit our COVID-19 hub for important travel updates.
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Credit and refunds

If your travel plans are impacted by the alert level changes please opt-in for credit.
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Travelling safely during Alert Levels 1 and 2

Thank you for your patience as we work to keep our customers and people safe while travelling. Here's everything you need to know about domestic travel during Alert Levels 1 and 2.

For information about the Alert System please visit the NZ Govt site.

Air New Zealand physical distancing icon.

Physical distancing at the airport and onboard

Physical distancing is not required at the airport at Alert Level 1, but will remain in place for Auckland at Alert Level 2. All check-in kiosks will be available, however, we recommend checking-in online or via the Air NZ Mobile app before heading to the Airport.

Our Lounges will resume their normal services in regions under Alert 1. For our Auckland Lounges at Alert Level 2, we still need to limit Lounge access to 100 people inside at any one time. This means that during peak morning and evening periods, the Lounges will be restricted to members only. If a Lounge is at capacity, we may ask customers to wait outside the Lounge on physically distanced markings until we can safely accommodate them inside.

Auckland Domestic Valet parking will continue to observe physical distancing measures, but Christchurch Airport Valet will operate normally under Alert Level 1.

Physical distancing is no longer required on board, but face coverings are still mandatory.

Air New Zealand mask icon.

Wearing face coverings

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected.

To keep all passengers and crew safe, Air New Zealand requires you to wear an appropriate face covering during your flight when travelling until all of New Zealand is at Alert Level 1. We encourage you to bring your own face covering, but face masks will be available at the boarding gate and on board if you do not have one or if crew determine that the one you have is not suitable. Anyone refusing to wear an appropriate face covering will not be allowed to board the aircraft. 

Children under the age of 12 do not need to wear a face covering on board. Passengers may temporarily remove their face covering to eat or drink during the flight.

Please check the government website before you travel to make sure your face covering is fit for purpose.

Air New Zealand glass icon.

Inflight food and beverages

We are working to reintroduce our usual inflight food and beverage services on all domestic flights as soon as possible. Our Koru Hour services will not return until all of New Zealand is at Alert Level 1.

Air New Zealand spray bottle icon.

Cleanliness in the air and on the ground

We are taking extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. We are regularly cleaning our aircraft with antiviral products, approved for use by aircraft manufacturers and by the World Health Organisation. Hand sanitiser is readily available on board all aircraft for customer and crew use.

New Zealand flight services

I have a flight booked to travel before 31 March 2021 - what do I need to know?

Can I fly New Zealand domestically at the current Alert Levels?

Is my flight still operating?

What are you doing to continue to support physical distancing and hygiene practices at the airport?

What are you doing to continue to support physical distancing and hygiene practices inflight?

Will I be able to check in online or via the Air NZ mobile app?

I have already checked in for my flight. Can I still cancel and opt-in for credit?

What steps are you taking to enable contact tracing?

What do I need to do to keep myself safe when I'm travelling?

Will I need to wear a face covering in airports or onboard your aircraft?

What else do I need to know before I travel?

How will I know if I'm sitting next to someone who has travelled on an International flight?

Why has my seat request been changed?

I have travel booked within New Zealand and don't want to travel, can I get a refund?

Other NZ travel information

Do I need a COVID-19 test to travel?

Can my children travel as unaccompanied minors?

Can I travel with my pet within New Zealand?

Will all your Lounges be open?

What can I expect in the Lounges?

Will Valet parking be available?

Can I still use the Fast Bag services on regional flights?

Will you be serving drinks and snacks on your domestic flights?

Will I still be able to enjoy Koru Hour when I travel?

Can passengers transit New Zealand or Australia to get home?