New Zealand Domestic Travel

We know New Zealanders are keen to get out there and explore beautiful Aotearoa. Here's what you need to know about travel at the current Alert Level.
Last updated 22 October 2020 at 9.42AM NZT

Credit flexibility

If your plans change you can opt-in for credit for your flights, through to 31 March 2021.
Opt-in for credit now

Credit and refunds

If your travel plans are impacted by the alert level changes please opt-in for credit.
Find out more

COVID-19 information hub

Please visit our COVID-19 hub for important travel updates.
Find out more

Book with confidence

You can make changes to your bookings with no change fee for all travel up to 31 March 2021. Fare difference may apply.
Book now

Travelling safely during Alert Level 1

Thank you for your patience as we work to keep our customers and people safe while travelling. Here's everything you need to know about domestic travel during Alert Level 1.

For information about the Alert System please visit the NZ Govt site.

Air New Zealand physical distancing icon.

Physical distancing at the airport and on board

Physical distancing is not required at the airport or on board at Alert Level 1. All check-in kiosks will be available, however, we recommend checking-in online or via the Air NZ Mobile app before heading to the Airport.

All Domestic Lounges and Valet services will resume as normal while at Alert Level 1.

Air New Zealand mask icon.

Wearing face coverings

Masks are no longer required on board with Air New Zealand under Alert Level 1. Passengers are welcome to wear their own face covering and we will continue making masks available for those who wish to use one.

Please check the government website before you travel to make sure your face covering is fit for purpose.

Air New Zealand glass icon.

Inflight food and beverages

We have reintroduced our Inflight food and beverage services, with the exception of Koru Hour. We are working closely with our partners and suppliers to bring back our Koru Hour service over the coming weeks.

Air New Zealand spray bottle icon.

Cleanliness in the air and on the ground

We are taking extra steps to ensure all our aircraft, lounges, and airports are frequently cleaned. We are regularly cleaning our aircraft with antiviral products, approved for use by aircraft manufacturers and by the World Health Organisation. Hand sanitiser is readily available on board all aircraft for customer and crew use. Face masks are also available on board for those who wish to use one.

New Zealand flight services

I have a flight booked to travel before 31 March 2021 - what do I need to know?

Can I fly New Zealand domestically at the current Alert Levels?

Is my flight still operating?

What are you doing to continue to support physical distancing and hygiene practices at the airport?

What are you doing to continue to support physical distancing and hygiene practices inflight?

Will I be able to check in online or via the Air NZ mobile app?

I have already checked in for my flight. Can I still cancel and opt-in for credit?

What steps are you taking to enable contact tracing?

What do I need to do to keep myself safe when I'm travelling?

Will I need to wear a face covering in airports or onboard your aircraft?

What else do I need to know before I travel?

How will I know if I'm sitting next to someone who has travelled on an International flight?

Why has my seat request been changed?

I have travel booked within New Zealand and don't want to travel, can I get a refund?

Other NZ travel information

Do I need a COVID-19 test to travel?

Can my children travel as unaccompanied minors?

Can I travel with my pet within New Zealand?

Will all your Lounges be open?

What can I expect in the Lounges?

Will Valet parking be available?

Can I still use the Fast Bag services on regional flights?

Will you be serving drinks and snacks on your domestic flights?

Will I still be able to enjoy Koru Hour when I travel?

Can passengers transit New Zealand or Australia to get home?