Travel within New Zealand

The wellbeing of our customers and people is our top priority to ensure we have a safe and enjoyable journey together.

Learn more about international travel to and from New Zealand.

Last updated 11 October 2021

As the Alert Level restrictions impacting travel in Aotearoa New Zealand are announced, we work through what this means for our schedule and our customers. Our travel alerts page is updated with the latest information as it becomes available.

If you have New Zealand domestic flights departing before 31 October this year, or international flights departing before 28 February 2022:

  • You can change your flight to a new date or time (within 355 days) with no change fees applied, so long as the changes are made prior to departure. Any fare difference will still apply.
  • Or you can opt-in for credit online (as long as it's before check-in closes). The credit will be valid for 12 months from the day you put it into credit, and you have 12 months to complete your travel from when you make the booking.

Travelling safely during COVID-19

As a result of the recent outbreak of COVID-19 in New Zealand, Alert Level changes are in place across the country. 

While Alert Level restrictions are in place, travel is restricted and we'll be operating a reduced schedule. Please refer to our Travel Alerts page for the most up-to-date information.   

At Alert Levels 3 and 4, domestic travel is strictly limited.  Anyone who meets the conditions to travel must carry evidence of eligibility, which will need to be shown at the airport. For information about what evidence is required, please visit the Ministry of Transport website.

At Alert Level 2, you may travel between Level 2 destinations.  If you transit through a higher Alert Level, you'll need to stay within the terminal while you await your connecting flight. 

For customers travelling to, from, or through ports with differing COVID-19 Alert Levels, the higher Alert Level restrictions will apply for their journey.

Please do not travel if you feel sick, are awaiting a COVID-19 test result, or are experiencing COVID-19 symptoms.

If you no longer wish to travel, we will credit you the full value of your flight through to 31 October 2021 for NZ domestic flights. Opt-in for a credit online.

Here's everything you need to know about domestic travel during the current Alert Levels.

Air New Zealand physical distancing icon.

Physical distancing at the airport and on board

Physical distancing is required at the airport and while boarding. We recommend checking in online or via the Air NZ mobile app before heading to the airport.

Air New Zealand mask icon.

Wearing face coverings

All passengers are required to wear a face-covering before reaching their boarding gate and on our flights. You are welcome to wear your own face-covering. We will also have masks available.

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Inflight food and beverages

Our food & beverage service is paused for flights within New Zealand. Water is available upon request only. Please wear a mask or face covering when not enjoying a drink.

Air New Zealand spray bottle icon.

Cleanliness in the air and on the ground

High touch surfaces are cleaned regularly, and we take extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser is readily available.

Air New Zealand lounge icon.

Lounges & Valet

All our New Zealand domestic and regional lounges are open except in Auckland and Hamilton. However, capacity limits will apply to ensure that we meet physical distancing requirements. Valet parking services are available in Wellington and Christchurch.

New Zealand flight services

Is my flight still operating?

My flight is due to depart before 31 October 2021 - what do I need to know?

How will I know if I'm sitting next to someone who has travelled on an International flight?

I have travel booked within New Zealand and don't want to travel, can I get a refund?

Will I need to wear a face covering in airports or onboard your aircraft?

Will I be able to check in online or via the Air NZ mobile app?

Will you be serving drinks and snacks on your domestic flights?

What else do I need to know before I travel?

What are you doing to continue to support physical distancing and hygiene practices at the airport?

What are you doing to continue to support physical distancing and hygiene practices inflight?

Why has my seat request been changed?

Other NZ travel information

Do I need a COVID-19 test to travel?

Can passengers transit New Zealand or Australia to get home?

Can I still use the Fast Bag services on regional flights?

What do I need to do to keep myself safe when I'm travelling?

What steps are you taking to enable contact tracing?

Can my children travel as unaccompanied minors?

Can I travel with my pet within New Zealand?