Travelling with us
Thank you for your patience as we work to keep our customers and people safe while travelling.
Find out more about what is required of you when you travel within New Zealand, or internationally.
Credit and refund information
If you have New Zealand domestic flights departing before 31 October this year, or international flights departing before 28 February next year:
- You can change your flight to a new date or time (within 355 days) with no change fees applied, so long as the changes are made prior to departure. Any fare difference will still apply.
- Or you can opt in for credit (as long as it's before check-in closes). The credit will be valid for 12 months from the day you put it into credit, and you have 12 months to complete your travel from when you make the booking.
We have a number of options for you to manage your booking online if you no longer wish to travel.
Government travel advice
Managed isolation registration
Checking in - Mobile app
Physical distancing on the ground
Lounges & Valet
Cleanliness in the air and on the ground
^Any fare difference and change fees are waived. Fare difference applies if travel is in a different product or cabin.