Delayed flights and cancellations

Your options

If you elect not to travel on the flight you have been moved to, you can still choose to travel on another flight. To arrange this, please call us on 0800 737 000.


If your fare is refundable you also have the option of applying for a refund from your original booking agent. For tickets purchased online at or via the Air New Zealand Contact Centre please phone 0800 737 000.