flexidate fares

Booking changes


Booking change fee

No fee

Additional fare difference for booking changes

Prior to day of departure: any applicable fare difference payable

Day of departure: no fare difference payable if changing to an earlier or later flight on day of travel (same route) subject to availability. Any applicable fare difference payable if changing to a flight on a different day

Service fees for making changes

Payable (unless changing online)

Booking cancellations

Fully refundable

No refund fee if cancelled prior to departure

No shows

Changes post departure permitted

Refunds following no show subject to NZD $50 refund fee

(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member

Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states "Immediate Family": spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law

Name changes

Not permitted

Airpoints Dollars™ & Status Points

Eligible for Airpoints Dollars™ unless booked in N or F class or purchased with Airpoints Dollars

Eligible for Status Points unless booked with Airpoints Dollars

Checked bag

Includes 2 checked bags up to 23kg each

Fare rules

flexidate fares