Domestic grabaseat™ fare conditions

Booking changes (check fare rules for change restrictions)

Prior to day of departure: Permitted.

Grabaseat+bag fares paid by Airpoints Dollars™ or Poli cannot be changed online.

On day of departure: not permitted.

Booking change fee

NZD $50 (per person, infants exempt).

Additional fare difference


Service fees for making changes

Payable (unless changing online).

A service fee of NZD $30 per person, per one way journey applies for changes made through the contact centre or airport.

Booking cancellations

No refund.

(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member.

Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states "Immediate Family": spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law.

No shows

Results in cancellation of sector.

Name changes


Airpoints Dollars™ & Status Points

Eligible for Airpoints Dollars unless booked in N or F class or purchased with Airpoints Dollars.

Eligible for Status Points unless booked with Airpoints Dollars.

Checked bag

seat fare: checked in bag can be purchased.

seat+bag includes 1 checked bag up to 23kg.

Standard seatselect


Airpoints Gold/Elite and Koru members can select standard seats for all fares for no charge.

Fare Rules

grabaseat fares.