Domestic grabaseat™ fare conditions
Booking changes (check fare rules for change restrictions)
Prior to day of departure: Permitted.
Grabaseat+bag fares paid by Airpoints Dollars™ or Poli cannot be changed online.
On day of departure: not permitted.
Booking change fee
NZD $50 (per person, infants exempt).
Additional fare difference
Service fees for making changes
Payable (unless changing online).
A service fee of NZD $30 per person, per one way journey applies for changes made through the contact centre or airport.
(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member.
Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states "Immediate Family": spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law.
Results in cancellation of sector.
Airpoints Dollars™ & Status Points
Eligible for Airpoints Dollars unless booked in N or F class or purchased with Airpoints Dollars.
Eligible for Status Points unless booked with Airpoints Dollars.
seat fare: checked in bag can be purchased.
seat+bag includes 1 checked bag up to 23kg.
Airpoints™ Gold/Elite and Koru members can select standard seats for all fares for no charge.