What you can do with your booking online
You can manage your own booking online if it was made online through the Government portal. Here’s some explanation about the things you can do online. For other needs please phone 0800 199 111.
You can request seats for most Air New Zealand customers. Whether you've just made a new booking, or have a booking that was made some time ago, you can request seats online anytime before your flight if the type of fare you have purchased or, your membership status, allows you to.
Please note while we do our best to accommodate all seat requests, these are only confirmed at check-in since operational requirements may require seating to be reassigned. Seat request is not available for Seat only or Seat + Bag Tasman and Pacific bookings.
View, change or cancel booking
If you would like another copy of your ticket or would just like to view your booking online, you can do that by selecting this option.
You can change your international bookings online, subject to the following:
- Flights must have been booked the Government portal and not be checked in
- Multi-stop bookings cannot be changed online
- Changes must apply to all travellers in the same booking
If you cannot change your booking online, please call us on 0800 199 111. Please note that service fees may apply for changes made via the Government Service Centre.
Cancelling a booking online applies only to itineraries containing Flexi Plus, Tasman Flexi, Pacific Flexi and Business Class (excluding Business Saver) fares. A full refund will be credited to the Travelcard you used to make the booking.
If the booking is for more than one traveller, then the flights for all travellers will be cancelled. If you want to cancel the flights for only some of the travellers on your booking, please call 0800 199 111 and have your ticket handy.
If you cannot cancel your booking online, please call us on 0800 199 111. Please note that service fees may apply for changes made via the Government Service Centre.
Details required to manage your booking
To use these options you will need to enter your family name and booking reference. You may also be asked for an email address and phone number.
Your booking reference can be found on your ticket, and has six letters and/or numbers the last of which is always “H”.