Government flexitime fares
Prior to day of departure: permitted.
On day of departure: can change to earlier or later flight on same day, same route; subject to space.
Product upgrades to flexidate: not permitted.
Booking change fee
Prior to day of departure: NZD $40 per person (infants excluded).
On day of departure: no fee.
Additional fare difference for booking changes
Prior to day of departure: payable.
On day of departure: no fare difference payable if changing to an earlier or later flight on day of travel (same route).
Service fees for making changes
Payable (unless changing online).
Fully refundable if cancelled within 24 hours of the booking being created. After this period tickets are non refundable.
(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member.
Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states "Immediate Family": spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law.
Permitted for changes on the day of travel, however unused tickets will remain non-refundable.
Airpoints Dollars™ & Status Points
Eligible for Airpoints Dollars unless booked in N or F class or purchased with Airpoints Dollars.
Eligible for Status Points unless booked with Airpoints Dollars.
Includes 1 checked bag 23kg.