Flexi Time Fares

Booking changes (check fare rules for change restrictions)

Prior to day of departure: permitted

On day of departure: can change to earlier or later flight on same day, same route

Booking change fee

Prior to day of departure: NZD $40 per person (infants exempt)

On day of departure: no fee

Additional fare difference

Prior to day of departure: Payable

On day of departure: no fare difference payable if changing to an earlier or later flight on day of travel (same route), subject to availability

Service fees for making changes

Payable (unless changing online)

Changes through the Government Service Centre will incur a service fee of NZD $10 per person, per one-way journey

Changes through the Air New Zealand Contact Centre, Holidays Store or airport will incur a service fee of NZD $30 per person, per one way journey

Booking cancellations

Fully refundable if cancelled within 24 hours of the booking being created. After this period tickets are non refundable

If upgraded to a Flexi Plus fare and cancelled, only the difference between the original fare booked and the upgraded fare is eligible for a refund

No shows

Results in cancellation of sector

Name changes

No

Airpoints™ & Status Points

No Airpoints Dollars™ earned

Eligible for Status Points

Checked bag

Includes 1 checked bag up to 23kg

Fare rules

Flexi Time Fares