Flexi Time fares

Booking changes (check fare rules for change restrictions)
Prior to day of departure: permitted
On day of departure: can change to earlier or later flight on same day, same route

Booking change fee
Prior to day of departure: $NZ540 per person (infants exempt)
On day of departure: no fee

Additional fare difference
Prior to day of departure: Payable
On day of departure: no fare difference payable if changing to an earlier or later flight on day of travel (same route), subject to availability

Service fees for making changes
Payable (unless changing online)
Changes through the Government Service Centre will incur a service fee of $NZ10 per person, per one-way journey
Changes through the Air New Zealand Contact Centre, Holidays Store or airport will incur a service fee of $NZ30 per person, per one way journey

Booking cancellations
Fully refundable if cancelled within 24 hours of the booking being created. After this period tickets are non refundable.
If upgraded to a Flexi Plus fare and cancelled, only the difference between the original fare booked and the upgraded fare is eligible for a refund

No shows
Results in cancellation of sector

Name changes
No

Airpoints & Status Points
Eligible for Airpoints and Status Points

Checked bag
Includes 1 checked bag up to 23kg

Fare rules
Flexi Time Fares