Flexi Plus Fares

Booking changes (check Fare Rules for change restrictions)

Permitted

Booking Change fee

No fee

Additional fare difference

Prior to day of departure: payable
Day of departure: no fare difference payable if changing to an earlier or later flight on day of travel (same route), subject to availability

Service fees for making changes

Payable (unless changing online)
Changes through the Government Service Centre will incur a service fee of NZD $10 per person, per one-way journey
Changes through the Air New Zealand Contact Centre, Holidays Store or airport will incur a service fee of NZD $30 per person, per one way journey

Booking cancellation

Fully refundable
No refund fee if cancelled prior to departure

No Shows

Changes post departure permitted
Refunds following no show subject to NZD $50 refund fee per person, per one-way journey

Name changes

No

Airpoints & Status Points

No Airpoints Dollars earned
Eligible for Status Points

Checked bag

Includes 2 checked bags up to 23kg each

Fare Rules

Flexi Plus Fares