Seat and Seat + Bag Fares

Booking changes (check fare rules for change restrictions)

Prior to day of departure: permitted
On day of departure: not permitted

Booking change fee

NZD $40 per person (infants exempt)

Additional fare difference

Payable

Service fees for making changes

Payable (unless changing online)
Changes through the Government Service Centre will incur a service fee of NZD $10 per person, per one-way journey
Changes through the Air New Zealand Contact Centre, Holidays Store or airport will incur a service fee of NZD $30 per person, per one way journey

Booking cancellation

Fully refundable if cancelled within 24 hours of the booking being created. After this period tickets are non refundable
If upgraded to a Flexi Time or Flexi Plus fare and cancelled, only the difference between the original fare booked and the upgraded fare is eligible for a refund

No shows

Results in cancellation of sector

Name changes

No

Airpoints™ & Status Points

No Airpoints Dollars™ earned

Eligible for Status Points

Checked bag

Seat Fare: checked in bag can be purchased

Seat + Bag includes 1 checked bag up to 23kg

Fare rules

Seat and Seat + Bag Fares