Seat and Seat + Bag Fares

Booking changes (check fare rules for change restrictions)

Prior to day of departure: permitted
On day of departure: not permitted

Booking change fee

NZD $50 per person (infants excluded)

Additional fare difference


Service fees for making changes

Payable (unless changing online)
Changes through the Government Service Centre will incur a service fee of NZD $10 per person, per one-way journey
Changes through the Air New Zealand Contact Centre, Holidays Store or airport will incur a service fee of NZD $30 per person, per one way journey

Booking cancellation

No refund

(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member

Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states "Immediate Family:" spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law

No shows

Results in cancellation of sector

Name changes


Airpoints™ & Status Points

No Airpoints Dollars™ earned

Eligible for Status Points

Checked bag

Seat Fare: checked in bag can be purchased

Seat + Bag includes 1 checked bag up to 23kg

Fare rules

Seat and Seat + Bag Fares