Government seat and seat+bag fares

Booking changes

Prior to day of departure: permitted.

On day of departure: not permitted.

Product upgrades to flexitime or flexidate: not permitted.

Booking change fee

NZD $40 per person (infants excluded).

Additional fare difference for booking changes

Payable.

Service fees for making changes

Payable (unless changing online).

Booking cancellations

Fully refundable if cancelled within 24 hours of the booking being created. After this period tickets are non refundable.

(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member.

Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states "Immediate Family": spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law.

No shows

Results in cancellation of sector.

Name changes

No.

Airpoints Dollars™ & Status Points

Eligible for Airpoints Dollars™ unless booked in N or F class or purchased with Airpoints Dollars.

Eligible for Status Points unless booked with Airpoints Dollars.

Checked bag

seat fare: No checked in bags. To add checked in baggage upgrade to a seat+bag fare.

seat+bag includes 1 checked bag 23kg.

Fare rules

seat and seat+bag.