seat and seat+bag fares

Booking changes (check fare rules for change restrictions)
Prior to day of departure: permitted 
On day of departure: not permitted

Booking change fee
$NZ40 per person (infants exempt)

Additional fare difference

Service fees for making changes
Payable (unless changing online)
Changes through the Government Service Centre will incur a service fee of $NZ10 per person, per one-way journey
Changes through the Air New Zealand Contact Centre, Holidays Store or airport will incur a service fee of $NZ30 per person, per one way journey

Booking cancellation
Fully refundable if cancelled within 24 hours of the booking being created. After this period tickets are non refundable
If upgraded to a flexitime or flexidate fare and cancelled, only the difference between the original fare booked and the upgraded fare is eligible for a refund

No shows
Results in cancellation of sector

Name changes

Airpoints & Status Points
Eligible for Airpoints and Status Points

Checked bag
seat fare: checked in bag can be purchased
seat+bag includes 1 checked bag up to 23kg

Fare rules
seat and seat+bag Fares