Flexi Plus Fares

Terms & Conditions

  • Fares may be changed to another Air New Zealand domestic fare before or after departure. Additional payments (if applicable) include:
    • no service fee applies to changes made online using the Government Service Centre website*
    • when calling the Government Service Centre to make a change, a service fee of NZD $10 per person, per one-way journey will apply
    • when calling the Contact Centre, Air New Zealand Holidays Store or airport service fee of NZD $30 per person, per one-way journey will apply
    • where a change requires the purchase of a higher priced fare, the difference between the original fare and the upgraded fare is payable
    • No service fees or fare difference will apply to flight changes made at the airport on the day of departure where changing to an earlier or later flight** departing that day. Flight changes are subject to seat availability. All other changes will be subject to the above service fees plus any Fare Difference
  • Flexi Plus fares are fully refundable up until departure (unless previously upgraded from a Smart Saver fare when the amount paid for the Smart Saver fare remains non-refundable)
  • Cancellations made after departure will incur a $50 refund fee per person, per one-way journey
  • Full refund of unused tickets in the event of death of the passenger or his/her immediate family or any person booked to accompany the passenger
  • Name changes are not permitted
  • Airpoints™ members can earn Airpoints Dollars™ and Status Points when travelling on Flexi Plus fares
  • Child discounts do not apply
  • One infant (0 - 23 months) not requiring a seat may travel with each adult at the infant fare level (free of charge for domestic New Zealand flights), with subsequent infants travelling at the applicable adult fare level
  • Flexi Plus fares are one-way and may be combined with other fare types as follows:
    • may only be combined with other domestic New Zealand fares
    • may not be combined with international fares unless booked in Y class
  • Bookings made online do not incur booking service fees