Smart Saver fares

Terms and conditions

  • These rules are only applicable to bookings made via the Government Service Centre website.
  • Fully refundable if cancelled within 24 hours of the booking being created. After this period tickets are non refundable.
  • Fares may be changed up to the day before departure to another Air New Zealand Domestic fare. Additional payments (if applicable) include:
    • no service fee applies to changes made online using the Government Service Centre website*
    • when calling the Government Service Centre to make a change a service fee of NZD $10 per person, per one-way journey will apply
    • when calling the Contact Centre, Air New Zealand Holidays Store or airport service fee of NZD $30 per person, per one-way journey will apply
    • a change fee of NZD $40 per person, per ticket (infant fares exempt)
    • any difference between the original fare and the upgraded fare when a change requires the purchase of a higher priced fare
      Note: changes to limited life sale fares once sales have expired are only permitted by paying the difference to upgrade to a higher class fare plus the change fee of NZD $40.
  • If you upgrade to a flexidate fare and later cancel the ticket, only the difference between the original fare booked and the upgraded fare is eligible for refund
  • Online changes permitted only if original booking is made online and must be completed at least 24 hours prior to departure. Please note - not all bookings are able to be accessed online.
  • Full refund of unused tickets in the event of death of the passenger or his/her immediate family or any person booked to accompany the passenger.
  • Name changes are not permitted
  • No earning of Airpoints Dollars™ with Air New Zealand or other frequent flyer points or miles with any of our partner airlines, however they are eligible for Status Points.
  • Child discounts do not apply
  • One infant (0 - 23 months) not requiring a seat may travel with each adult at the infant fare level (free of charge for domestic New Zealand flights), with subsequent infants travelling at the applicable adult fare level
  • Smart Saver fares are one-way and may be combined with other fare types as follows:
    • may only be combined with other domestic New Zealand fares
    • may not be combined with international fares
  • Bookings made online do not incur booking service fees.