Smart Saver Fares

Terms & Conditions

  • Fully refundable if cancelled within 24 hours of the booking being created. After this period tickets are non refundable
  • Fares may be changed up to the day before departure to another Air New Zealand Domestic fare. Additional payments (if applicable) include:
    • no service fee applies to changes made online using the Government Service Centre website*
    • when calling the Government Service Centre to make a change a service fee of NZD $10 per person, per one-way journey will apply
    • when calling the Contact Centre, Air New Zealand Holidays Store or airport service fee of NZD $30 per person, per one-way journey will apply
    • a change fee of NZD $40 per person, per ticket (infant fares exempt)
    • any difference between the original fare and the upgraded fare when a change requires the purchase of a higher priced fare
  • If you upgrade to a Flexi Plus fare and later cancel the ticket, only the difference between the original fare booked and the upgraded fare is eligible for refund
  • Online changes permitted only if original booking is made online and must be completed at least 24 hours prior to departure. Please note - not all bookings are able to be accessed online
  • Full refund of unused tickets in the event of death of the passenger or his/her immediate family or any person booked to accompany the passenger
  • Name changes are not permitted
  • Airpoints™ members can earn Airpoints Dollars™ and Status Points when travelling on Smart Saver fares
  • Child discounts do not apply
  • One infant (0 - 23 months) not requiring a seat may travel with each adult at the infant fare level (free of charge for domestic New Zealand flights), with subsequent infants travelling at the applicable adult fare level
  • Smart Saver fares are one-way and may be combined with other fare types as follows:
    • may only be combined with other domestic New Zealand fares
    • may not be combined with international fares
  • Bookings made online do not incur booking service fees