Flexi fares

Terms & Conditions

  • Tickets not transferable to another person Name changes are not permitted
  • Tasman and Pacific¹ Flexi fares may be changed to another Air New Zealand Tasman or Pacific fare right up until departure. Additional payments (if applicable) include:
    • when calling the Government Service Centre to make a change, a service fee of NZD $15 per person, per one-way journey will apply
    • when calling the Contact Centre, Air New Zealand Holidays Store or Airport service fee of NZD $35 ($60 for Honolulu & Bali) per person, per one way journey for changes made from within New Zealand. Note - if making changes from outside of New Zealand, you will be charged the local service fee applicable in the country you're calling from
    • no service fee applies to changes made online using the Government Service Centre website
    • where a change requires the purchase of a higher priced fare, the difference between the original fare and the upgraded fare is payable
    • product upgrade amount on our Seats to Suit services
  • Flexi fares are fully refundable (unless previously upgraded from a Smart Saver fare when the amount paid for the Smart Saver fare remains non-refundable), except for Pacific Flexi fares for travel 10 December - 13 January 2014, which incur a $200 cancellation penalty or a no-show penalty of 50% of the fare if cancelled and refunded after departure
  • Tickets not transferable to another person Name changes are not permitted
  • No earning of Airpoints Dollars™ with Air New Zealand or other frequent flyer points or miles with any of our partner airlines, however they are eligible for Status Points²
  • Child discounts do not apply.
  • One infant (0 - 23 months) not requiring a seat may travel with each adult at the infant fare level (10% of the applicable adult fare (exclusive of fees & airport & government costs) for international flights), with subsequent infants travelling at the adult fare level.
  • Flexi fares are one-way and may be combined with other fare types as follows:
  • Tasman Flexi fares
    • for international travel may only be combined with other Tasman Smart Saver, Flexi or Business Class fares
    • may not be combined with domestic New Zealand Smart Saver or Flexi Plus fares. Domestic New Zealand add-on fares are available for travel within New Zealand in combination with Tasman Smart Saver, Flexi Saver, Flexi or Business Class fares
  • Pacific Flexi fares
    • for international travel may only be combined with other Pacific Smart Saver, Flexi or Business Class fares
    • may not be combined with domestic New Zealand Flexi Plus fares. Domestic New Zealand add-on fares are available for travel within New Zealand in combination with Pacific Smart Saver, Flexi Saver, Flexi or Business Class fares
  • Bookings made online do not incur booking service fees. Please note that bookings made via Tandem Travel will incur a booking service fee calculated per person each one-way journey