Maui Rental Terms and Conditions

This document contains a summary of some of the rental conditions.

For detailed conditions, refer to the rental agreement upon vehicle collection. A copy of the rental agreement can be downloaded from www.maui-rentals.com.

  • All rates quoted in this document are gross, inclusive of Goods and Services Tax (GST) and are in New Zealand dollars.
  • Rental basis is per calendar day.
  • Minimum rental period is 5 days.
  • Minimum rental periods are subject to change during peak periods.
  • These rates and terms may not apply to convoy bookings (any rental that consists of five or more vehicles travelling together). Maui has a dedicated convoy department and requests for convoy quotes/bookings should be directed first to reservations.
  • These rates and terms may not apply to rentals exceeding 100 days, which includes multihires.
  • Requests for quotes/bookings of more than 100 days should be directed first to reservations.
  • All rates and conditions are subject to change as required and without prior notification.

Included in your rental:

  • Unlimited kilometres
  • Vehicle insurance (excess applies, see information under the heading "for your protection - vehicle excess")
  • 12.5% GST*
  • Starter pack*
  • Extra driver fees
  • Airport transfers upon vehicle collection and return (except Wellington)
  • Kitchen equipment*
  • Linen and bedding*
  • General equipment*
  • THL/BP Eco Trust Loyalty Card
  • Supermarket Discount Card
  • Customer care 24 hour, 7 days per week road-service helpline (toll free)
  • Travel wallet including road maps and travel information
  • New Zealand leading attractions map including discounts to iconic tourist attractions
  • Free mountain bike hire available at selected Top Ten Holiday Parks

*Goods and Services Tax (GST) - GST is a New Zealand Government imposed tax. GST is included in all Maui rates and is currently 12.5%. Maui reserves the right to amend GST upon Government intervention.

*The starter pack is designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, bin liner, toilet roll, toilet chemicals, laundry detergent, matches, soap and tissues.

*Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.

*Linen and bedding includes pillow, pillowcase, doona (duvet), sheet and towel per person.

*General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers and toilet chemicals.

Your rental also includes the Maui Premium Package

Inclusions are:

  • Excess reduction option 2 (Nil excess, see information below under the heading "excess reduction option 2")
  • No Worries Cover* (PCO2)
  • Diesel Tax Recovery Fee
  • Pre-Purchase Gas* (PGO) (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
  • Picnic table and chairs (chairs per person travelling)
  • 1 x child or booster seat if required*

*No Worries Cover Option (PCO2) - The no worries cover option extends the cover available with excess reduction 2 to include cover for accidental damage to the overhead and underbody sections of the motorhome.

*Pre-Purchase Gas (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the premium package has not been selected. See "additional products and services" for costs.

*Child/booster seat - Note that not all Maui vehicles can accommodate child restraint equipment. Childseats depending on the child's age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child's size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats.

For your protection - Vehicle Excess

New Zealand legislation provides limited coverage for personal injury. Maui strongly recommends that all people travelling in New Zealand take out personal travel insurance.

All vehicles are insured for damage to the vehicle or to the property of a third party. The hirer is responsible for the first NZ$5,000 ("the excess") of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the 'exclusions'. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve. The excess applies in respect of each claim, not rental.

Please see the 'exclusions' section below, whereby all insurance cover will be made void.

This NZ$5,000 excess can be reduced, in most circumstances, by the excess reduction option 2 which is included in the cost of your rental.

With excess reduction 2, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the 'exclusions'. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess applies in respect of each claim, not rental.
Please see the 'exclusions' section below, whereby all insurance cover will be made void.

Excess Reduction Option 2
Excess reduced to Nil

Note: Excess Reduction Option 2 is included in the Maui Premium Package.

Please see the 'exclusions' section below, whereby all insurance cover will be made void.

No Worries Cover Option (PCO2)

The no worries cover option is available when excess reduction 2 has been purchased and is included in the Maui Premium Package.

The no worries cover option extends the cover available with excess reduction 2 to include cover for accidental damage to the overhead and underbody sections of the motorhome.

Tyre and Windscreen damage

Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.

Maui strongly recommends our customers take no worries cover for travel with complete peace of mind.

Please see the 'exclusions' section below, whereby all insurance cover will be made void.

Exclusions

All insurance cover will be made void if any of the following 'Exclusions' are breached:

  1. Overhead and underbody damage to the vehicle - except where no worries cover has been purchased.
  2. Any water related damage which includes, but is not limited to:
    a) any vehicle submersion
    b) creek or river crossing
    c) driving through low plain flooded areas
    d) beach driving
  3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
  4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
  5. Any damage caused while driving under the influence of alcohol or drugs.
  6. The incorrect use of fuel (fuel being diesel or petrol) or contaminated fuel. The hirer will be responsible for any associated cost.
  7. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
  8. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
  9. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
  10. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

Vehicle Security Deposit**

Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected. Since excess reduction option 2 is included in you Maui Premium Package

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

** In the USA a vehicle security deposit is referred to as the "deductible".

All debited bonds are subject to a 1.5% credit card surcharge in addition to the bond amount. This surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.

The security deposit is debited to the hirer's credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer's daily withdrawal allowance.

With Excess Reduction Option 2 the security deposit is NZ$220.

The NZ$220 is taken as an imprint to the hirer's credit card when the vehicle is collected. An imprint simply records a figure against the hirer's credit card of NZ$220 that Maui can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui premium package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Maui reserves the right to retain a NZ$125 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

Cheques are not an acceptable method in which to supply a vehicle security deposit and will not be accepted.

A Credit Card is required for all vehicle security deposits.

Exchange Rate/Currency Variations

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

Credit Cards

The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 1.5% surcharge will apply to all credit card transactions.
Credit card surcharges also apply to debited security bonds. In this instance, the surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.

Personal and Company Cheques

Personal and company cheques will not be accepted as payment for rentals.

Licence

A current and full motor vehicle driver's licence is required and must be produced upon vehicle collection.

Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver's licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

Age Restrictions

Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.

Rental Duration

  • Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
  • When a rental moves from one rate season into the next, the calculation is based on both rates.
  • Minimum rental period is 5 days.
  • Minimum rental period is 10 days for hires with a collection date between 23 December 2007 and 10 January 2008.
  • Minimum rental period is subject to change during peak periods.
  • These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to reservations.
  • Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
  • Failure to return vehicle on time will result in a daily fee of NZ$150 in addition to the daily rate.

Road Restrictions

Motorhomes can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), North of Colville Township (Coromandel Peninsula) and Tapu-Coroglen Road (Coromandel Peninsula).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Booking Amendments

All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

Transfers

Maui provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches.

Infringements

Maui reserves the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be NZ$60.

Customer Care On-Road Assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental.

Failure to do so will compromise any claims for compensation. Maui do not accept liability for any claims submitted after this period.

Please contact us on free phone:
North Island: 0800 651 080
South Island: 0800 304 304

Repairs

Repairs up to NZ$100 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$100, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Change of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Cancellation Fee

The cancellation fees are:

  • If cancelled 22 to 1 days prior to pick-up - 50% of rental
  • If cancelled on day of pick up or No-Show - 100% of rental
  • If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

Important

Maui reserves the right to refuse any rental at its discretion.

Animals

No animals are permitted in our vehicles, excluding guide dogs.

Branches for vehicle collection and return

Auckland, Christchurch.

  • Auckland, Christchurch: Daily from 0800 to 1730 hours. Open all public holidays except Christmas Day the 25th of December, when all Maui branches are closed.
  • Vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply. Please contact reservations in advance to discuss.

Disclaimer

Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.