National cargo FAQs

Q: Where can I send cargo from?

A: You can send cargo between any of our 21 locations.

Q: What time do I have to be at the airport?

A: We cut off cargo acceptance 45 minutes before the flights departure for our General service and 35 minutes for Priority service. Please allow yourself plenty of time before this to ensure that the paperwork and payment can be processed before this time.

Q: How long after the flight arrives will my cargo be available?

A: Please allow 45 minutes after the scheduled arrival for cargo traveling on our General service and 35 minutes for Priority.

Q: How can I pay for my shipment?

A: You will need to pay for your shipment when dropping your cargo off to be delivered. We only accept eftpos or credit card at time of presentation. If you are looking to send cargo with us on a regular basis, please contact us to discuss opening an account.

Q: Can you deliver my cargo to my home/office?

A: Unfortunately, no. Air New Zealand National Cargo offers an airport to airport service, meaning that you would need to organise pick up and drop off to the airport yourself.

Q: Can I send cargo on the same flight as me?

A: Air New Zealand National Cargo has a special next flight service designed specifically for urgent shipments. If you wish to choose a specific flight for your cargo to travel on GoPriority is the fastest, airport-to-airport service on the market.

Q: What are the operating hours of your depots?

A: See our contact page.