Conditions of national pet transportation

Important information

You, or your shipping agent, must be at the cargo counter one hour prior to the flight departure time with government issued photo identification such as drivers licence or passport, to allow time to fill in the necessary forms and complete any applicable payment requirements (if your pet has not been booked and paid for in advance).

Conditions of carriage

The Air New Zealand conditions of carriage cargo international apply to the shipment of both your international and/or national cargo.

The following fees apply for changes to and cancellations of your pet booking or hire cage booking:

 
On the day of departure

Non changeable

Non refundable

 
Prior to the day of departure

NZD $30 per booking

NZD $50 per booking

All booking change requests must be made to the Air New Zealand Petline 0800 737 737, option 1, during the business hours of 8:00am and 5:30pm, Monday to Friday. Change requests outside of these hours can be made directly with the Airport Cargo staff. All cancellation requests must be sent via email to petcentre@airnz.co.nz.

Cage requirements

Air New Zealand has cage requirements for the transportation of domestic pets (cats and dogs) either as checked baggage or unaccompanied through Air New Zealand cargo services. Air New Zealand strengthened the cage requirements, effective from 1 October 2012, to help ensure the safety and comfort of domestic pets transported on our services.

It is your responsibility to ensure that the cage/container used to transport your animal meets these requirements. Copies of the applicable regulations are available on the IATA website, Air New Zealand website or by phoning 0800 737 737, option 1, during business hours of 8:00am until 5:30pm, Monday to Friday. You are also responsible to check that the door of the cage/container is properly closed and secure.

Limitation of liability

Carriage is subject to the limitations on liability set out in Air New Zealand's conditions of carriage cargo international. Whilst every effort is taken to ensure the safe travel of your pet, during the course of transporting your animal, it may at times be subjected to loud noises, changing temperature and weather conditions (including rain and wind) and movement. These are elements normally associated with air transport and are beyond our control.

Animals displaying behaviour that is unsuitable for air transport will be refused carriage. Examples of unsuitable behaviour include aggression, continuous vocalisation or obvious signs of stress.

Where an animal is required to overnight at a port due to factors beyond our control (including but not limited to weather, engineering, cargo capacity), you may be liable for any and all costs associated with boarding the animal overnight, including transport to and from any boarding facility.

Air New Zealand does not provide food or watering services for animal shipments domestically. This is consistent with IATA standards.