Claiming your funds back
If you had funds on an old OneSmart account, these are being held securely by BNZ. To claim these funds back, log into your Air New Zealand online account and follow the prompts on the OneSmart tab.
Here's how it works
- Once you click the ‘Claim your funds' button, you will be redirected to a BNZ withdrawal request form. Please have your bank account details handy.
- BNZ will send your funds back to your nominated New Zealand bank account once all transactions have been completed.
- Your claim may take up to 35 days, and you'll get an email from BNZ once completed to confirm your refund amount (and any applicable foreign exchange rates).
The reason it may take up to 35 days to receive your funds back is there may still be some transactions pending. BNZ will wait for those to transactions to be completed before sending the funds back to your nominated bank account.
Not sure if you had funds?
If you don't see the ‘Claim your funds' tile once logged into your Air NZ account, that means you didn't have any funds on your old OneSmart account.
To check your balance or your transaction history, you can log into your old OneSmart Account* until August 2017. We recommend downloading your transaction history from your old OneSmart account for your records.
* Bank of New Zealand is the issuer of the OneSmart Account until your funds are transferred to your new OneSmart card, or your OneSmart Account is closed. Terms and conditions, and fees apply.