Your Airpoints™ Card with OneSmart technology is a multi-functional card brought to you by Air New Zealand Limited ("Air New Zealand"). The OneSmart features include a OneSmart Account, which is offered to eligible Airpoints members by Bank of New Zealand ("BNZ") as the issuer. To be eligible for a OneSmart Account you must be an Airpoints member who resides in New Zealand and who is aged sixteen years and over.
Your use of your Airpoints Card is governed by:
Each agreement is separate. However if you cancel your Airpoints Programme membership then by default your OneSmart Account will also be cancelled. Please refer to section 7, of these Terms and Conditions for further details.
BNZ has no liability to you in relation to the Air New Zealand Airpoints Terms and Conditions. Air New Zealand has no liability to you in relation to the OneSmart Account Terms and Conditions.
Activate – means you going to the OneSmart Account Centre and following the instructions for "activation" of your Card(s), which then enables your Card(s) to access your OneSmart Account for transactions. Activated shall have the same meaning.
Air New Zealand – means Air New Zealand Limited.
Airpoints Card – means the primary physical plastic card brought to you by Air New Zealand, as an offering to eligible Airpoints Programme members.
Airpoints Dollars – means the Air New Zealand Airpoints Programme’s frequent flyer points.
Airpoints Programme – means the frequent flyer loyalty programme conducted by or on behalf of Air New Zealand.
ATM – means an automated teller machine that accepts MasterCard® cards for cash withdrawals and balance enquiries.
Auto Wallet Transfer – means where a Wallet has insufficient funds, funds will be automatically transferred from another Wallet(s) to allow the transaction to be completed. Auto Wallet Transfers will be completed at the OneSmart Conversion Rate.
Available Balance – means the total monetary value available to you for transactions using your OneSmart Account, i.e. the total value of all Wallets less any applicable tolerance limits, which may apply to certain transactions.
BNZ – means Bank of New Zealand, as issuer of the OneSmart Account.
Card(s) – means any of the Airpoints Card, the Secondary Card or the Virtual Card.
Customer Services – means the OneSmart dedicated 24 hour, seven days a week call centre at 0800 ONESMART (0800 663 762) or +64 9 444 0537, or OneSmart’s online support accessible through the OneSmart Account Centre.
Currency Order – means, when you have more than one Wallet loaded with a Supported Currency on your OneSmart Account, the order that your Wallets appear, from top to bottom, at the ‘Manage Wallets’ page at your OneSmart Account.
EFTPOS Terminal – means a device that enables electronic funds transfer at point of sale and includes EFTPOS software integrated into an electronic cash register that is installed at a Retailer’s premises to effect point-of-sale transactions.
MasterCard – means MasterCard International Incorporated or its successors or assigns.
MasterCard Conversion Rate – means the exchange rate selected by MasterCard (as opposed to the OneSmart Conversion Rate) from within a range of wholesale exchange rates available or, if applicable, the government mandated rate relevant to the country of the Unsupported Currency being transacted. In either case the exchange rate will be selected on the date that MasterCard processes your foreign currency transaction (and not necessarily the date that you enter into the foreign currency transaction).
Mobile Portal – means a software application and/or web application for accessing the OneSmart Account Centre that has been created to suit small-screen and/or portable electronic devices including mobile phones and tablets, and which may have different levels of functionality than that available when accessing the OneSmart Account Centre via a web browser.
Negative Balance – means a negative rather than positive Available Balance, arising because the debits over the OneSmart Account exceed the total value of all your Wallets.
OneSmart Account – means the account associated with your Card(s), carrying your name as cardholder, loaded with one or more Supported Currency Wallets that has access to prepaid payment functions and your Available Balance. An account may hold multiple Wallets, which must include New Zealand dollars.
OneSmart Account Centre - means the website at www.onesmart.co.nz or any Mobile Portal application that you log on to, to access the secure elements of your OneSmart Account.
OneSmart Conversion Rate – means the foreign currency exchange rate applicable to your OneSmart Account and Wallet transfers (as opposed to the MasterCard Conversion Rate) from within a range of Supported Currency exchange rates available at the OneSmart Account Centre. The exchange rate applicable will be that prevailing at the time of processing of the transaction.
OneSmart Website – means www.airnz.co.nz/onesmart.
Physical Card – means either your Airpoints Card or your Secondary Card (if applicable).
PIN – means a OneSmart Account’s personal identification number for payments using a Physical Card, and/or YAP Mobile Services.
Retailer - means a retailer or any other person who or which is bound by a MasterCard or EFTPOS merchant agreement with us or any other organisation which allows you to make a transaction using your OneSmart Account.
Secondary Card – means a second or backup physical prepaid MasterCard that you can purchase at your discretion to access the Available Balance in your OneSmart Account only. The Secondary Card is issued in your name and it is for your use only.
Supported Currency – means New Zealand dollars, Australian dollars, Canadian dollars, Euro, Great British pounds, Hong Kong dollars, Japanese yen, Singapore dollars, United States dollars and other such foreign currencies as notified by us to you from time to time and available to view at the OneSmart Account Centre.
Terms and Conditions – means these terms and conditions, as amended from time to time.
Unsupported Currency – means a currency that is not a Supported Currency.
Virtual Card – means a 16-digit MasterCard card number, security code (CVC2) and expiration date that is different from your Physical Card and can be used to access your OneSmart Account. A Virtual Card can be used for online and telephone transactions only.
Wallet - means the portion of your OneSmart Account that holds the total of each of the Supported Currencies which are loaded onto your OneSmart Account.
we, us, our – means BNZ.
YAP Mobile Services - means YAP-branded mobile financial services that you can opt in to, to allow you to access your OneSmart Account information and to perform financial transactions using your YAP Registered Mobile Phone.
YAP Registered Mobile Phone – means any mobile phone enabled to access your OneSmart Account which has been registered by you at the OneSmart Account Centre.
you, your – means the natural person named on the OneSmart Account entering into these Terms and Conditions.
The singular includes the plural and vice versa.
References to days, times or period of time in these Terms and Conditions are reckoned according to New Zealand time.
References to sections are to sections of these Terms and Conditions.
These Terms and Conditions govern the use of the OneSmart Account, and apply as an agreement between you and BNZ. By opening your OneSmart Account you agree to be bound by these Terms and Conditions.
We encourage you to read these Terms and Conditions carefully. Please contact Customer Services if you do not understand or are unsure about any of these Terms and Conditions.
Once opened, your OneSmart Account is:
OneSmart Account fees and charges apply to certain transactions, enquiries and services.
All fees that we charge relating to the use of your OneSmart Account are detailed in the OneSmart Account Fee Schedule available on the OneSmart Website/Fees, and will (unless otherwise specified) be deducted from your Available Balance.
Retailers or ATM operators may charge fees on transactions, and should disclose this to you prior to the transation.
Please refer to section 4.5 to understand how fees and charges are deducted from your OneSmart Account.
If we have made a mistake, or you are unhappy with our service, we will try to put it right quickly and fairly. You can:
If you are unhappy with how your complaint is being handled, please write to us at BNZ Resolve, PO Box 995, Shortland Street, Auckland 1140. We offer a free complaints review procedure for handling complaints about our OneSmart Account.
If you are unhappy with our investigation into your complaint, and if you want to refer a matter to the Banking Ombudsman, you can call +64 4 915 0400 (or freephone 0800 80 5950), email email@example.com or write to PO Box 25 327, Featherson Street, Wellington 6146.
For specific information about what you should do when you believe there has been an error or you have a dispute with a Retailer or electronic equipment, please refer to sections 6.4 to 6.6.
You have an obligation to notify us if you move overseas. If you move overseas you will not be able to load funds or reload funds into your OneSmart Account. However, while you have an Available Balance, you will still be able to use your OneSmart Account to transact as described in these Terms and Conditions, until the expiry date on your applicable Card(s) or until your Available Balance is used up, whichever is sooner. If you move overseas, on the expiry of your current Airpoints Card, or if your current Airpoints Card is lost or stolen after you have notified us that you have moved overseas, Air New Zealand will send to you a standard issue Airpoints Card with no prepaid payment functions available.
Your OneSmart Account is not like a credit card and your ability to use your OneSmart Account to perform transactions is limited to the Available Balance and any other limits referred to in these Terms and Conditions.
There is no interest payable to you on the Available Balance of your OneSmart Account.
Provided you are an Airpoints member, reside in New Zealand, are aged sixteen years and over and Air New Zealand has your current address:
The OneSmart Account is issued and maintained by BNZ. Your money is held with BNZ who is responsible for paying it to you. If you choose to open the OneSmart Account, you need to take the following steps.
You need a password to be able to log in to your OneSmart Account Centre and open your OneSmart Account. Your password is the same as your Air New Zealand account password. You must protect your password and not disclose it to any person or record it anywhere, and ensure the password you choose is not obvious or easily guessed (e.g. don’t use your date of birth, any part of your name, family, pet or street names). We may also need you to provide additional information to authenticate you when logging into your OneSmart Account Centre.
If you forget your password or believe it may have been compromised, you should contact Customer Services. You may reset your password at your Air New Zealand account.
You begin the opening process by visiting the OneSmart Account Centre and logging on with your Air New Zealand account username and password.
As part of the opening process, you will be required to set a four digit payment PIN for your Airpoints Card. Once this has occurred, your OneSmart Account will be opened and be ready for you to load funds. Please see section 3.5 for further details and unsuitable PINs, and section 3.7 for maximum OneSmart Account balances as permitted by the type of identification performed. These limits may change from time to time.
To access the higher transaction and load limits, we are required to verify your identity.
With your permission, we will collect your personal information via the OneSmart Account Centre and from there you will be able to choose from three options as to how you would like to be identified:
As part of the opening process, you are required to set a four digit payment PIN for your Airpoints Card. To change any PIN on your Physical Card(s) at a later date, go to the ‘Manage Cards’ page at your OneSmart Account Centre, or you can phone Customer Services.
Once your payment PIN is set for your Physical Card(s), and funds are loaded, you can use your Physical Card(s) to access your OneSmart Account at ATMs or Retailers wherever MasterCard is accepted electronically.
In addition, if you register for YAP Mobile Services you can set a five digit PIN for YAP Mobile Services (YAP PIN), which you can use to authorise transactions via your YAP Registered Mobile Phone. See section 8 for further details about YAP Mobile Services.
Your selected PINs must be designed to reduce the chance of anybody guessing the numbers you have chosen. You must avoid unsuitable PINs such as:
If you believe that anyone has gained unauthorised access to any of your PINs, you should contact Customer Services immediately and follow the other procedures set out in section 9 to limit your liability for unauthorised transactions.
Use of your Physical Card(s) at Retailers or ATMs will be declined if an incorrect PIN is entered four times in a 24 hour period. If this occurs you will need to contact Customer Services to have your PIN unlocked.
The loading of funds on to your OneSmart Account must be in accordance with the load limits outlined at section 3.7 below. All funds must be loaded in New Zealand dollars. Please see the OneSmart Website for details on your options to load funds.
The following transaction and load limits apply to your OneSmart Account and are dependent on the type of identity verification performed when you opened your OneSmart Account:
Maximum account limit on your OneSmart Account: If you haven't been identified, NZD $999.99. If you've been identified, NZD $25,000.
Loading funds: It can take up to one business day for the loaded funds to appear in your account. If you haven't been identified, funds will be held for a further 24 hours before you can use them. If you've been identified, funds are available once they appear in your account.
Maximum reload value over a consecutive 12 month period: NZD $9999.99 if you haven't been identified, or unlimited if you've been identified.
ATM withdrawal limit per day: NZD $150 if you haven't been identified, or NZD $1,000 if you've been identified (or a lesser amount set by a local ATM operator).
Higher maximum account limit on your OneSmart Account (available in certain circumstances, on application and subject to BNZ’s applicable criteria): NZD $75,000
Minimum amount per load on OneSmart Account: NZD $20
Maximum number of reloads per day: 3
Maximum number of ATM withdrawals per day: 3
Maximum amount you can send OneSmart Account to OneSmart Account per day: NZD $5,000
Maximum amount you can send OneSmart Account to OneSmart Account per transaction: NZD $5,000
Maximum number of Retailer or EFTPOS transactions per day: Unlimited
Maximum value of Retailer or EFTPOS transactions per day: Unlimited
The foreign currency equivalent for the above-listed amounts will be determined based on the OneSmart Conversion Rate or the MasterCard Conversion Rate, as applicable.
A day is defined as a 24 hour period.
You should treat your Card(s) with the same care as you would treat cash.
YOU MUST SIGN YOUR PHYSICAL CARD(S) IMMEDIATELY UPON RECEIPT AND BEFORE USE.
Only you, the cardholder, is authorised to use your OneSmart Account. You are responsible for the use of your OneSmart Account according to these Terms and Conditions.
You can use your Card(s) to access your OneSmart Account to buy goods and services from Retailers displaying the MasterCard sign. This includes purchases by mail order, telephone order and over the internet. However, some Retailers or financial institutions may not accept payment via your OneSmart Account. We are not liable if this happens.
You can use your Physical Card(s) to access your OneSmart Account at ATMs displaying MasterCard and Cirrus signs.
When using your Physical Card(s) to access your OneSmart Account at EFTPOS Terminals and at ATMs, select the ‘credit’ option and not the ‘cheque’ or ‘savings’ options. You will then be required to enter your payment PIN or sign a voucher to authorise and complete the transaction.
Your Physical Card(s) that access your OneSmart Account also have contactless PayPass™ technology. This means that if a Retailer has a contactless terminal that accepts MasterCard cards, provided you have an Available Balance, you may use your Physical Card(s) to pay for transactions by simply tapping your Physical Card on the terminal. For certain transactions a PIN or signature may be required. Note: limits on the amount of the transaction may apply.
If your Available Balance is not adequate to cover the transaction amount, you may request the Retailer to charge a part of the transaction to your OneSmart Account and pay the remaining amount with cash or another form of payment (a split transaction). Some Retailers do not allow split transactions.
If you use your OneSmart Account without presenting your Card(s), the legal effect will be the same as if you had presented your Card(s).
Your OneSmart Account will be debited immediately with the amount of each cash withdrawal or purchase, plus any applicable fee and any other amount that we may deduct from your OneSmart Account under these Terms and Conditions. The Available Balance on your OneSmart Account will be reduced accordingly.
You can purchase a Secondary Card for use in case your Airpoints Card is lost or stolen, or otherwise cannot be used to access your OneSmart Account. A Secondary Card has a different card number and expiry date from your Airpoints Card. The Secondary Card will be issued in your name, and is for your use only.
You will need to Activate your Secondary Card upon receipt and load a separate PIN. You can do this at the ‘Manage Cards’ page at your OneSmart Account Centre. Please see section 3.5 for further details and unsuitable PINs.
We recommend you keep your Secondary Card in a safe place, separate from your Airpoints Card.
If you currently hold a minimum balance of NZD $10.00 in your OneSmart Account, you can request the issue of a Virtual Card by accessing the ‘Manage Cards’ page at your OneSmart Account Centre. The option will not appear if your balance is below NZD $10.00. Only one Virtual Card can be active at any one time. If at any time your Virtual Card details are compromised in any way, you must cancel it immediately at your OneSmart Account Centre or by contacting Customer Service, and a replacement Virtual Card may be issued at our discretion.
If a Virtual Card is issued to you:
OneSmart Accounts cannot be used for:
We strongly suggest that you do not use your OneSmart Account at ‘pay at the pump’ terminals, or to secure holiday, rental car, cruise, hotel or motel reservations and similar transactions. This is because these transactions can place a ‘hold’ on your funds and reduce your Available Balance for an unspecified period of time until the Retailer has obtained an authorisation or approval for the final amount of the transaction. In these situations, your Available Balance will be reduced by the amount of the held transaction which may also include a ‘tolerance’ of up to 15% or more to cover incidentals or to ensure enough funds are available in you OneSmart Account. However, once the Retailer has received the authorisation or approval, only the final amount actually spent or authorised will be deducted from your Available Balance.
Unlike a credit card, your OneSmart Account has your preloaded funds on it. You are not using a credit limit. This may mean you are unable to obtain your funds when you need them in the immediate future, until the ‘hold’ is removed.
All fees that we charge relating to the use of your OneSmart Account are detailed in the OneSmart Account Fee Schedule available on the OneSmart Website/Fees, and will (unless otherwise specified) be deducted from your Available Balance.
The international ATM withdrawal fee, will be deducted from your OneSmart Account, as set out below:
In addition to our ATM fees, some ATM operators may also charge an ATM fee. If you make an ATM withdrawal, that ATM operator’s fee will be added to the total transaction value and be deducted from your Available Balance. If the ATM operator’s fee does not relate to an ATM withdrawal, the fee will be deducted separately from your Available Balance. Please see section 5.4(a) or 5.4(b) to determine which of your Wallets this fee would be deducted from. Not all ATM operators advise you of their fee before you withdraw money from their ATM. Refer to section 5.4(d) of these Terms and Conditions for further information in regard to ATM transactions, fees and operators. Also refer to sections 4.5, 5.2 and 5.4 for more information.
In regard to the monthly account fee, if there are insufficient funds in your New Zealand dollar Wallet to deduct the monthly account fee, an Auto Wallet Transfer will occur. See section 5.4 for further details on Auto Wallet Transfers.
All other OneSmart Account fees will be deducted from the New Zealand dollar Wallet (unless otherwise specified) and if there are insufficient funds in your New Zealand dollar Wallet to deduct the applicable fee, the transaction may be declined.
When using your OneSmart Account at ATMs, you should always take security precautions. Observe your surroundings before conducting the transactions and do not allow another person to see your PIN when you enter it or if it is displayed. Cover your hand when you enter your PIN to avoid detection from hidden cameras. Always take your ATM voucher, which is stamped with your transaction, and you should always check your ATM vouchers against your transaction record displayed at your OneSmart Account Centre.
New Zealand dollars are a mandatory Wallet, and you can select a limited number of other Supported Currency Wallets to add to your OneSmart Account.
The exchange rate that will be applied when funds are transferred between your Wallets is the OneSmart Conversion Rate. The ‘Manage Wallets’ page at your OneSmart Account Centre will display a quote of the OneSmart Conversion Rate on offer and the total value of foreign currency that you may purchase. If you accept the quote, we will transfer the funds between your Wallets immediately in line with the currency values agreed by the accepted quote.
When there is more than one Supported Currency Wallet on your OneSmart Account, a Currency Order will apply. This order is important for some transactions; for further details on this, please see section 5.4. The Currency Order by default will be the order that you added your Wallets, but you can change this order at the ‘Manage Wallets’ page at your OneSmart Account, or by phoning Customer Services.
You can transfer funds loaded on your OneSmart Account from one Wallet to another Wallet by accessing the ‘Manage Wallets’ page at your OneSmart Account Centre. Funds transferred between Wallets will be converted at the OneSmart Conversion Rate.
Suppose you make a purchase in Fijian dollars (which is an Unsupported Currency)
The converted amount of any Unsupported Currency transaction and the currency conversion fee (where applicable) are aggregated in the New Zealand dollar amount shown on your OneSmart Account Centre transaction report. The rate of exchange shown on the statement is the MasterCard Conversion Rate adjusted by us to include our currency conversion fee.
New Zealand dollar transactions completed at any Air New Zealand location (in-person or online), will only check the Available Balance in your New Zealand dollar Wallet.
If your New Zealand dollar Wallet has insufficient funds, then the Air New Zealand transaction will be declined. Your OneSmart Account will not attempt to check any other Supported Currency Wallets to complete the Air New Zealand transaction.
Overseas ATM operators and Retailers may offer to transact in a currency other than their local currency, this is called dynamic currency conversion. When this occurs using your OneSmart Account it can add cost to your transaction, and you need to understand the implications.
In this situation, the ATM operator or Retailer is applying a conversion rate (that is not the OneSmart or MasterCard Conversion Rate) to the transaction, and a particular currency for payment is being requested.
The ATM operator or Retailer is required to inform you of the currency in which the transaction will be processed before you accept the transaction, but they do not always do this.
Please ensure you read the ATM Operator or Retailer messages carefully. In circumstances where you have the local currency in one of your Wallets, it may be more beneficial for you to process the transaction in that currency.
Note, that by signing the voucher, entering a PIN or completing the transaction, you accept the currency offered by the Retailer or ATM operator. The currency in which you have authorised the transaction will appear on the transaction voucher. Any query you have in relation to the conversion rate used, or the transaction itself, must be directed to that ATM operator or Retailer.
Further to this, if you are withdrawing funds from an ATM that dispenses a currency other than the local currency, the ATM operator is likely to convert the amount being withdrawn into the local currency before converting it back to the currency being dispensed. This is likely to occur even when the currency being dispensed is the same as one of your Wallets.
As a result, the amount debited to your OneSmart Account may be greater than the amount which is dispensed by the ATM. Not all ATM operators advise of the amount to be debited to your OneSmart Account before you withdraw funds from their ATM.
Where there are insufficient funds in your OneSmart Account (or your New Zealand dollar Wallet for an Air New Zealand transaction, see section 5.4(c) above) to process a transaction, the transaction will be declined.
The Transaction and load limits in section 3.7, contain further details on how you can manage your OneSmart Account. Fees and charges may apply as set out in the OneSmart Account Fee Schedule available on the OneSmart Website/Fees.
You can check the balance of any of your Wallets by logging on to your OneSmart Account Centre, by calling Customer Services, or by text message using YAP Mobile Services (YAP fees will apply), see section 8 for further details.
You can also check your balance through an ATM (however, fees will apply). Where you have more than one Supported Currency Wallet on your OneSmart Account, an ATM balance enquiry will show the combined Available Balance of all your Wallets in the local currency of the ATM. Some ATM operators may also charge a separate fee for ATM balance enquiries, which will be deducted from your Available Balance. Please see section 5.4(a) or (b), to determine which of your Wallets this fee would be deducted from.
Your OneSmart Account can only be used if it has a positive Available Balance. If you make or attempt to make any transactions that exceed your Available Balance on your OneSmart Account, then you will be liable to us for any Negative Balance plus any applicable fees, along with any costs incurred in recovering or attempting to recover from you the amount you owe. If a Negative Balance arises, that does not mean that a Negative Balance will be allowed to arise or be increased on subsequent occasions.
You can check your transaction records:
There may be fees payable for viewing transactions via YAP Mobile Services. A paper statement is available on request, fees apply. Please refer to the OneSmart Website/Fees.
The OneSmart Account is for your sole use and may only be used once the OneSmart Account has been opened, the Card(s) have been Activated and signed, and, before the expiry date shown on the MasterCard side of your Card(s); provided it is not closed. See section 7.1 for further details.
You are responsible for keeping your PINs and password secure. In particular you must:
You must take reasonable care to ensure that your Physical Card(s), OneSmart Account, your Virtual Card details (if applicable), your YAP Registered Mobile Phone (if applicable) and your PINs and password are not disclosed, misused, lost or stolen. You should consider using different PINs and passwords for different cards.
You should retain all vouchers and transaction records received from Retailers and electronic equipment. You should check all details and entries by reviewing your transaction records on a regular basis:
There may be fees payable for reviewing transactions using YAP Mobile Services. Please refer to the OneSmart Website/Fees. However, please also note your obligation under section 8.2 to delete all text messages sent to YAP Mobile Services.
You cannot stop a payment on any transaction after it has been completed.
A Retailer must issue a valid refund voucher to make a refund to you. We can only credit your OneSmart Account with the refund when we receive the voucher from the Retailer’s bank.
If you have a transaction on your transaction record that is unauthorised (rather than what appears to be an error or dispute with a Retailer or electronic equipment), please refer to section 9.
a. You should always first communicate directly with the Retailer to resolve a dispute
b. If it cannot be resolved, you should contact us to report it via Customer Services or through your OneSmart Account Centre within 30 days of the transaction in question
c. After contacting Customer Services and speaking to a Team Leader, if you are still not satisfied, you should refer your complaint to BNZ Resolve, PO Box 995, Auckland, telephone 0800 788 999.
d. If you are unhappy with our BNZ Resolve investigation, you can then refer the matter to the Banking Ombudsman, Freepost 218002, PO Box 25 327, Featherston Street, Wellington 6146, telephone +64 4 915 0400 or call 0800 805 950.
Refunds or reversals, whether directly from a Retailer or in the form of a disputed transaction that was transacted in a Supported Currency, will be returned in that Supported Currency in the same amount and credited to that Supported Currency Wallet on your OneSmart Account. If at the time of refund or reversal, you no longer have the applicable Wallet and you already have the maximum number of Wallets, we will return the equivalent amount in New Zealand dollars into your New Zealand dollar Wallet using the OneSmart Conversion Rate as at the time of refund or reversal.
Refunds or reversals of an amount that was transacted in an Unsupported Currency will be converted at the applicable MasterCard Conversion Rate into New Zealand dollars and returned to your New Zealand dollar Wallet. We will also refund any currency conversion fee charged on your original transaction, and we will not charge another currency conversion fee on the refunded amount. Note that amounts returned for Unsupported Currencies and currency conversion fees may differ from the amount deducted from your OneSmart Account at the time of the original transaction due to exchange rate fluctuations.
Once Activated, your Card(s) can be used to access your OneSmart Account until:
Your Card(s) cannot be used at Retailers or ATMs after the expiry date.
On expiry of your Airpoints Card or when your Airpoints Programme Tier Status changes, Air New Zealand may send you a new Airpoints Card to your last known address, in accordance with section 3.1. You will need to Activate your new Airpoints Card before you can use it to access your OneSmart Account at the ‘Manage Cards’ page at your OneSmart Account Centre. Upon completion of this process, your Available Balance and your Wallets will be accessible via your new Airpoints Card, and you will be able to use it at Retailers or ATMs. Your identity will not have to be verified again.
If, your OneSmart Account has been inactive for a period of six months after the expiry date of your Airpoints Card and we cannot locate you using your last known address, then your Available Balance will be held by us in accordance with applicable law. Your Available Balance will be held in New Zealand dollars, with any Wallet amounts converted at the OneSmart Conversion Rate.
On expiry of any Secondary Card (if applicable) a new one will not be automatically reissued. You may be able to purchase another Secondary Card at your discretion. Fees may apply.
On expiry of any Virtual Card (if applicable), a new one will not be automatically reissued. You may be able to order another Virtual Card at your discretion. Fees may apply.
If any of your Physical Card(s) have expired, they must be promptly destroyed by you.
To access the funds in your OneSmart Account prior to closing or obtaining a refund, remember you have the following options, you can:
If you would like to close your OneSmart Account, or obtain a refund, please contact Customer Services. An account refund handling fee will apply. Requests to close or refund your OneSmart Account will be processed not later than one business day after your request. Any outstanding transactions, fees or amounts owed by you to us will be deducted from your Available Balance before your OneSmart Account is closed. Any outstanding disputed transactions will be discussed with you and paid out separately not later than one business day after resolution, as per the same method that you have requested your OneSmart Account refund be processed (see below).
We will pay you your Available Balance in New Zealand dollars and any applicable Wallets will be converted using the OneSmart Conversion Rate.
Upon closure of your OneSmart Account, you may be asked to destroy or return to us or to Air New Zealand your Physical Card(s) – any Virtual Cards will be automatically cancelled by us. If you are requested to destroy or return your Airpoints Card, a new Airpoints Programme membership card will be re-issued as a standard issue Airpoints Card with no prepaid payment functions available.
Your OneSmart Account refund can be processed by any of the following methods:
If we reasonably believe a Card, OneSmart Account, PIN, password or YAP Registered Mobile Phone is being used in a way that may cause losses to you or us we may cancel, restrict, or withhold use of your Card(s), OneSmart Account or YAP Mobile Services at any time, without notice.
Further to this, we may cancel or suspend the use of your OneSmart Account or terminate this agreement with you, if:
We may also close your OneSmart Account for reasons other than those listed above, by giving you at least 30 days’ notice prior to closure.
If we end this agreement with you, you will be entitled to a repayment of any Available Balance of your OneSmart Account in the manner set out in section 7.2.
YAP Mobile Services is an optional service, enabling the use of your YAP Registered Mobile Phone to perform OneSmart Account-to-OneSmart Account payments, balance enquiries and OneSmart Account communications.
YAP Mobile Services may be provided using short message service (‘SMS’ or text messages) or by other electronic means, including software applets which you may be required to install on your YAP Registered Mobile Phone.
Please note that text messages you use for YAP Mobile Services are no more secure than regular text messages. While we and our affiliated partners have designed our information technology systems to reduce the risk of fraud, there is a risk that a third party could intercept any text messages used in conjunction with YAP Mobile Services and we give no warranty that this will not occur.
When using text messages for YAP Mobile Services, you should send all commands to the short code or telephone number specified for this purpose. To check which short code or telephone number you should send commands to for YAP Mobile Services, please visit the OneSmart Website or phone Customer Services.
The balance provided when using the YAP Mobile Services to perform a balance enquiry may differ from your actual Available Balance due to loads in progress, charges, fees, outstanding withdrawals and payments. YAP Mobile Services will provide the most current Wallet balance at the time you use the YAP Mobile Services to perform a balance enquiry.
You may choose to withdraw from YAP Mobile Services at any time by sending the appropriate command to the designated short code or telephone number. You may subsequently re-enrol for YAP Mobile Services at any time on your mobile phone, and these Terms and Conditions will govern any such re-enrolment.
IF YOU USE YAP MOBILE SERVICES, WE ASK THAT YOU DELETE ALL TEXT MESSAGES SENT TO YAP MOBILE SERVICES FROM YOUR YAP REGISTERED MOBILE PHONE’S TEXT MESSAGE ‘OUTBOX’ AND ‘SENT BOX’, AND THAT YOU MODIFY YOUR YAP REGISTERED MOBILE PHONE’S SETTINGS SO THAT OUTGOING TEXT MESSAGES ARE AUTOMATICALLY DELETED.
Once you have provided instructions to perform YAP Mobile Services, you will not be able to reverse the requested transaction except in the case of an unauthorised transaction, as described in section 9. It is your responsibility to correctly enter all information into your YAP Registered Mobile Phone when using YAP Mobile Services, including any transactions amount(s).
We will carry out YAP Mobile Services only if they are performed in accordance with relevant security procedures implemented by us, such as using a YAP PIN. You are also advised to lock your YAP Registered Mobile Phone with a password or number code whenever it is not in use, so that your personal information is not accessible by others.
We will not complete any instruction you provide via YAP Mobile Services to make a payment to a person that has not agreed to these Terms and Conditions (a ‘non-user’) unless and until such person or entity follows the procedures required to accept the payment; these required procedures may include agreeing to these Terms and Conditions. If the person or entity chooses not to follow the required procedures, the payment will be returned to you by us.
Third parties have the right to refuse attempted payments from you if you choose to use the YAP Mobile Services to pay them. If you remit a payment and the recipient refuses to accept it, the payment shall either be refunded by us or not be deducted by us from your Available Balance.
If a YAP Mobile Services payment takes the recipient’s OneSmart Account over their maximum account limit, the payment will be returned to you by us, and vice versa, if you receive a payment that takes your OneSmart Account over its maximum account balance, then the payment will be returned to the recipient.
If you believe that any of your Cards, any YAP Registered Mobile Phone, your virtual card details OR YOUR PINs OR PASSWORD have been lost, stolen or compromised, or that someone has transferred or may transfer funds FROM YOUR ONESMART ACCOUNT without your permission, contact Customer Services immediately.
Remember that if you have registered with YAP Mobile Services, your YAP Registered Mobile Phone is a form of access to your OneSmart Account, and therefore if it is lost or stolen, this too must be reported to us, and your YAP Mobile Services can be suspended from your YAP Registered Mobile Phone number.
You must promptly notify us via Customer Services if:
If there is a delay in you giving us this notification, you may be responsible for some of the losses occurring as a result of the delay, and the transactions performed with your OneSmart Account may stand, resulting in the Available Balance being reduced accordingly.
The notification must be made by phone to Customer Services.
The notification must then be confirmed in writing by email to firstname.lastname@example.org or mailed to:
PO Box 17265
ATTN: Risk Leader
You may request a replacement for your Airpoints Card if it is lost or stolen, but we reserve the right, in our sole discretion, to decide whether to issue a replacement Airpoints Card with OneSmart technology. Depending on our decision, Air New Zealand will then:
You may request a replacement for your Secondary Card if it is lost or stolen, but we reserve the right, in our sole discretion, to decide whether to issue a replacement Secondary Card. Fees may apply.
Once you have notified us that any of your Cards or your YAP Registered Mobile Phone has been lost or stolen, or your Virtual Card details, PINs or password may have been disclosed to someone else, you will not be liable after that time for any transactions by someone else accessing your OneSmart Account.
You will not be liable for any loss before notifying us unless you have:
If any of the above events apply, you will be liable for all transactions before you notified us, or for any loss which could otherwise have been prevented up to the amount you yourself would have been able to access during the time before you notified us of the loss or theft of your Physical Card(s), loss or theft of your YAP Registered Mobile Phone, or the disclosure of any of your Card details, PINs or password.
The limits on your liability set out above do not apply where you have acted negligently or fraudulently, either alone or together with any other persons.
You will be liable for all loss, including any consequential loss suffered by third parties, if you act fraudulently, either alone or together with any other persons. You may be liable for some or all losses arising from any unauthorised access, whether occurring before or after notification, if you have caused or contributed to that loss; for example, by failing to comply with these Terms and Conditions.
You are not responsible for:
We are not responsible for:
Provided we have complied with our duty to act with reasonable care and skill and our other obligations under the Consumer Guarantees Act, we:
Information about you which, at any time, you provide:
may be stored, used or disclosed in accordance with this section 9. Each BNZ Company and the Parties may rely on this section 10 for the purposes of the Contracts (Privity) Act 1982.
Information about you may be stored physically or electronically, including in offshore facilities, by any BNZ Company, Air New Zealand or any third party (who is subject to an obligation of confidentiality in relation to that information) contracted to store it. Each BNZ Company and Air New Zealand will ensure that any information held about you is protected securely as required by the Privacy Act 1993 and any other applicable laws. No BNZ Company or Air New Zealand will disclose information about you to any person, except in connection with a purpose described below, or as authorised by you or as required or authorised by law.
Information about you will be used primarily for administering your OneSmart Account and the Available Balance. Information about you may also be disclosed to Air New Zealand for the purpose of administering the Airpoints Programme, crediting you with Airpoints Dollars and/or providing you with Airpoints Programme rewards and benefits, improving services and or benefits offered, identifying and presenting offers from Air New Zealand or its partners that maybe of interest to you, carrying out aggregated statistical data analysis on Air New Zealand’s or its partners’ behalf and/or such other use as you expressly authorise.
Information (including, for example, OneSmart Account transaction information) may also be used and disclosed to further the relationship between you and any BNZ Company, the Parties (including Air New Zealand), or a third party, and for marketing purposes. This includes, without limitation, communicating with you via email, text message, an on-line facility (without an unsubscribe facility), telephone or post about any products, services or promotions offered or distributed by Air New Zealand.
Information may be disclosed to another BNZ Company or a third party in connection with any of these purposes provided the recipient of the information is subject to an obligation of confidentiality in relation to that information.
The collection of certain information from you is required by the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. In certain circumstances information may be released by the Parties to third parties in accordance with that Act.
You agree that BNZ, and any other BNZ Company, can collect information from you, and use that information, to help any BNZ Company comply with any laws, rules or regulations in New Zealand or overseas. You agree to supply any information requested by any BNZ Company to help BNZ, or any other BNZ Company, comply with any such laws, rules or regulations in New Zealand or overseas.
You also agree that any BNZ Company can share any information about you and your accounts with any government body or agency in New Zealand or overseas (including any tax authorities) to help the BNZ Company comply with any laws, rules or regulations in New Zealand or overseas.
Pursuant to the Privacy Act 1993 and other applicable laws, if you are an individual, you have rights to see and request correction of personal information about you held by a BNZ Company or the Parties.
Your telephone calls with Customer Services in relation to your OneSmart Account may be recorded by us or a third party providing telephone call services in relation to your OneSmart Account.
Subject to section 10 you agree that we (or our agents) may give written notices or other communications to you under or in connection with these Terms and Conditions either:
If a notice or other communication is given to you by electronic communication, the content of the electronic notice or communication may be:
If a notice or other communication is given to you:
We and our agents may redirect and/or delay acting on any instructions given where we consider that we have good reason to do so.
In addition to the ways set out in these Terms and Conditions, we (and our agents) may give you a notice or other communication by using any method allowed or required by a law. If a law requires us (or our agents) to use a particular method, such method will be used.
You agree that, for the purpose of communications originated from or received by Customer Services or through your OneSmart Account Centre, and for the purpose of electronic communications received by Customer Services or through your OneSmart Account Centre, Customer Services or the operator may:
We may from time to time make insurance products available to you. You will be advised of the conditions that apply to those products.
We rely on having accurate information about your personal details. If you change these details (for example your address or your email address), you must notify us promptly by logging onto your Air New Zealand account or by calling Customer Services.
You should also contact Customer Services if you change your name.
We will not be responsible if you do not receive any notice or correspondence that has been sent in accordance with the contact details you have provided.
We may amend these Terms and Conditions, including any fees and charges associated with the use of your OneSmart Account, from time to time by giving you at least 14 days’ written notice by advertisement in the public notices columns of major newspapers in New Zealand, by email to your last known email address, or by mail to your last known mailing address. We may also publish any changes at your OneSmart Account Centre.
Any legal questions concerning these Terms and Conditions, the agreement between you and us (which is governed by these Terms and Conditions) or the OneSmart Account will be decided by the courts, and under the laws, of New Zealand.