Air New Zealand to suspend Vanuatu service
General Manager Flight Operations Stephen Hunt says, “The condition of the runway at Port Vila has been gradually deteriorating and we have taken the difficult decision to suspend services before the situation becomes unsafe.”
Air New Zealand will operate one more return service between Auckland and Vanuatu on Sunday in order to repatriate customers, supported by additional safety measures.
Air New Zealand technical experts are currently being deployed to Port Vila to provide additional oversight for Sunday’s arrival into and departure from Port Vila International Airport.
Customer Care spokesperson Debbie McKeown says we know this will inconvenience customers but safety comes first.
“Unfortunately we will only be able to carry customers who are completing a return journey on Sunday’s flights. We have put a comprehensive customer plan in place. We will make contact with customers who’ve booked directly with Air New Zealand to explain their options. Customers who’ve booked through a travel agent should make contact with their travel arranger. All customers will have the option of changing their booking to another Pacific or Tasman destination or receiving a full refund.”
Details of the customer plan can be viewed here.
Air New Zealand has been operating to Vanuatu once a week and codesharing with Air Vanuatu on its twice weekly Auckland-Vanuatu services. Today’s decision affects Air New Zealand operated services and codeshare bookings made via Air New Zealand on Air Vanuatu operated services.
Issued by Air New Zealand Public Affairs ph +64 21 747 320
About Star Alliance:
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca in Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,330 airports in 192 countries.
For more information about Air New Zealand visit www.airnewzealand.com and for more information about Star Alliance visit www.staralliance.com and/or follow Star Alliance on Facebook, Twitter, Youtube, LinkedIn or Instagram.