Air New Zealand scoops Airline of the Year awards
The awards recognise businesses that lead their respective industries in customer satisfaction and are determined by the feedback of more than 13,000 New Zealand consumers through the Roy Morgan Single Source survey carried out throughout the year.
Air New Zealand General Manager Customer Experience Carrie Hurihanganui says the awards reaffirm the relentless focus the airline places on customer experience.
“We operate in one of the world’s most competitive industries and delivering a seamless experience to our customers, irrespective of where on our network they are travelling, is something we pride ourselves on.
“We have been very focused on enhancing our customers’ journeys, including making substantial investments in new aircraft, new and refreshed lounges, and innovative technology.
“It’s great to see these efforts being recognised by our customers.”
The awards were presented at a ceremony in Auckland last night.
Issued by Air New Zealand Public Affairs ph +64 21 747 320
About Star Alliance:
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca in Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,330 airports in 192 countries.
For more information about Air New Zealand visit www.airnewzealand.com and for more information about Star Alliance visit www.staralliance.com and/or follow Star Alliance on Facebook, Twitter, Youtube, LinkedIn or Instagram.