Star Alliance takes Best Alliance title at Skytrax World Airline Awards

Five Star Alliance Airlines ranked among the Top 10. 13 Member Carriers Claim a Total of 26 Awards.
13 July 2016

FARNBOROUGH, U.K - July 13th, 2016 - Star Alliance, the way the Earth connects, has claimed the Best Airline Alliance title at the Skytrax World Airline Awards. The Alliance also received the Best Airline Alliance Lounge Award for its prestigious Los Angeles Lounge for the second year in row.

Receiving the award, Mark Schwab, CEO Star Alliance said: “I am accepting this award on behalf of more than 430,000 employees who deliver our customer promise to more than 640 million passengers each year. Regaining this accolade shows that investing into technology which facilitates the delivery of our Alliance customer benefits is paying off and that travellers are noticing a difference. Following the recent decision of our Chief Executive Board, we will invest further in modern systems and so continuously improve the Alliance travel experience.”

Star Alliance was the first airline alliance to receive the Best Alliance Award from Skytrax when the category was first introduced in 2005 and has since held the award seven times.

The World Airline Awards are managed by international air transport rating organisation, Skytrax Research of London, UK. The transparency and global coverage of the survey distinguish these awards as the most prestigious and respected quality recognition for today's world airline industry.

The awards are based on the results of the World Airline Survey, which has operated since 1999 and is held in high esteem for its clarity of process and rigorously applied rules of independence. The customer survey ran from August 2015 until May 2016, with a total of 19.2 million eligible customer surveys being completed.

People of more than 104 different nationalities participated in the survey which covered over 280 airlines, from the largest international airlines to smaller domestic carriers. The surveys measure quality standards across 41 key performance indicators of front-line product and service.

Customer satisfaction levels for the passenger experience are rated across Airport and On-board environments - check-in to boarding, arrivals and transfer, lounges, seat comfort, cabin cleanliness, food and beverages, inflight entertainment (IFE), staff service and associated air travel features.

Complementing the alliance awards, 13 Star Alliance member carriers also received distinctions.

Five Star Alliance member carriers were ranked in the overall top ten of the world’s best airline category, with Singapore Airlines taking the number three position, followed by ANA (fifth), Turkish Airlines (seventh), EVA Air (eighth) and Lufthansa (tenth).

In addition to the alliance award, 26 individual categories were taken by Star Alliance member carriers:

Aegean Airlines
Best Regional Airline in Europe

Air New Zealand
World's Best Premium Economy Class Cabin
World's Best Premium Economy Class Airline Seat

World's Best Airport Services
Best Airline Staff Service in Asia

Asiana Airlines
World's Best Economy Class
Best Economy Seat
Best Economy Class Onboard Catering

Austrian Airlines
Best Airline Staff Service in Europe

COPA Airlines
Best Airline in Central America / Caribbean
Best Regional Airline in Central America / Caribbean
Best Airline Staff Service in Central America / Caribbean

Ethiopian Airlines
Best Airline Staff Service in Africa

Best Airline Transpacific
Best Business Class Comfort Amenities

Best Airline in Western Europe
Best Airline Transatlantic

Singapore Airlines
Best Airline in Asia Best Business Class Airline Seat

South African Airways
Best Airline in Africa

World's Most Improved Airline
Best Airline Lounge Spa Facility

Turkish Airlines
Best Airline in Europe
Best Airline in Southern Europe
Best Business Class Airline Catering
Best Business Class Lounge Dining