Star Alliance takes Best Alliance title at Skytrax World Airline Awards
FARNBOROUGH, U.K - July 13th, 2016 - Star Alliance, the way the Earth connects, has claimed the Best Airline Alliance title at the Skytrax World Airline Awards. The Alliance also received the Best Airline Alliance Lounge Award for its prestigious Los Angeles Lounge for the second year in row.
Receiving the award, Mark Schwab, CEO Star Alliance said: “I am accepting this award on behalf of more than 430,000 employees who deliver our customer promise to more than 640 million passengers each year. Regaining this accolade shows that investing into technology which facilitates the delivery of our Alliance customer benefits is paying off and that travellers are noticing a difference. Following the recent decision of our Chief Executive Board, we will invest further in modern systems and so continuously improve the Alliance travel experience.”
Star Alliance was the first airline alliance to receive the Best Alliance Award from Skytrax when the category was first introduced in 2005 and has since held the award seven times.
The World Airline Awards are managed by international air transport rating organisation, Skytrax Research of London, UK. The transparency and global coverage of the survey distinguish these awards as the most prestigious and respected quality recognition for today's world airline industry.
The awards are based on the results of the World Airline Survey, which has operated since 1999 and is held in high esteem for its clarity of process and rigorously applied rules of independence. The customer survey ran from August 2015 until May 2016, with a total of 19.2 million eligible customer surveys being completed.
People of more than 104 different nationalities participated in the survey which covered over 280 airlines, from the largest international airlines to smaller domestic carriers. The surveys measure quality standards across 41 key performance indicators of front-line product and service.
Customer satisfaction levels for the passenger experience are rated across Airport and On-board environments - check-in to boarding, arrivals and transfer, lounges, seat comfort, cabin cleanliness, food and beverages, inflight entertainment (IFE), staff service and associated air travel features.
Complementing the alliance awards, 13 Star Alliance member carriers also received distinctions.
Five Star Alliance member carriers were ranked in the overall top ten of the world’s best airline category, with Singapore Airlines taking the number three position, followed by ANA (fifth), Turkish Airlines (seventh), EVA Air (eighth) and Lufthansa (tenth).
In addition to the alliance award, 26 individual categories were taken by Star Alliance member carriers:
Best Regional Airline in Europe
Air New Zealand
World's Best Premium Economy Class Cabin
World's Best Premium Economy Class Airline Seat
World's Best Airport Services
Best Airline Staff Service in Asia
World's Best Economy Class
Best Economy Seat
Best Economy Class Onboard Catering
Best Airline Staff Service in Europe
Best Airline in Central America / Caribbean
Best Regional Airline in Central America / Caribbean
Best Airline Staff Service in Central America / Caribbean
Best Airline Staff Service in Africa
Best Airline Transpacific
Best Business Class Comfort Amenities
Best Airline in Western Europe
Best Airline Transatlantic
Best Airline in Asia Best Business Class Airline Seat
South African Airways
Best Airline in Africa
World's Most Improved Airline
Best Airline Lounge Spa Facility
Best Airline in Europe
Best Airline in Southern Europe
Best Business Class Airline Catering
Best Business Class Lounge Dining
About Star Alliance:
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,330 airports in 192 countries.
Further information can be obtained via:
Star Alliance Press Office
Tel: +49 69 96375 183 Fax: +49 69 96375 683
Twitter @staralliance https://twitter.com/staralliance