Total ban on carriage of Samsung Galaxy Note 7 devices
These devices cannot be accepted for carriage either in person, in carry-on luggage, or in checked luggage.
Air New Zealand is strongly advising travellers not to bring these devices to the airport with them. They cannot be accepted for travel and there is no storage facility available for them at our check in areas. Owners of these devices should contact Samsung for advice on how to return their devices.
Air New Zealand apologises to customers for any inconvenience, however, this is an FAA and US DOT safety requirement.
Air New Zealand has also been in consultation with the NZ Civil Aviation Authority on this matter.
Issued by Air New Zealand Public Affairs ph +64 21 747 320
About Star Alliance:
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca in Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,330 airports in 192 countries.
For more information about Air New Zealand visit www.airnewzealand.com and for more information about Star Alliance visit www.staralliance.com and/or follow Star Alliance on Facebook, Twitter, Youtube, LinkedIn or Instagram.