Air New Zealand named top airline in Oceania
The awards, which recognise customer experience and innovation leadership, were presented at the Future Travel Experience Asia Expo 2017 in Singapore which was attended by more than 2,000 air transport and travel industry leaders.
Air New Zealand Chief Digital Officer Avi Golan says it's terrific for the airline to be recognised for its ongoing efforts to enhance the customer experience through innovation.
"We have been investing heavily in innovation to make the travel experience more seamless for customers. This includes recently starting to trial Inflight Wi-Fi on the airline's long-haul Boeing 777-300 aircraft, introducing Oscar the artificial intelligence chatbot to assist with customer queries, our award winning Airband™ product for unaccompanied minors and the popular coffee ordering feature on our mobile app."
"We are also continuing to explore the potential of new and emerging technologies, including augmented reality and robotics to enhance the customer experience as part of our aspiration to become the world's best digital airline," says Mr Golan.
Air New Zealand was named 2018 Airline of the Year by leading international aviation website AirlineRatings.com late last week and the Top Airline in the World by prestigious US magazine Condé Nast Traveler in its 30th annual Readers' Choice Awards last month.
Issued by Air New Zealand Public Affairs ph +64 21 747 320
About Star Alliance:
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,330 airports in 192 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
For more information please visit Air New Zealand and Star Alliance and/or follow Star Alliance on Facebook, Twitter, Youtube, LinkedIn or Instagram.