All hands to the pump at Air New Zealand
While operations focused teams are fully engaged managing cancellations and rescheduling flights, many Air New Zealand employees are volunteering their time to support customers and their colleagues on the frontline during what continues to be a challenging time.
This morning more than 30 cabin crew who either had their flights cancelled or were off duty pitched in at Auckland, Wellington and Christchurch Airports doing everything from helping at check-in through to cleaning aircraft in order get these ready for the next flight as quickly as possible. Cabin crew will continue to work in shifts throughout the coming days in support of their ground staff colleagues.
Cabin crew are also helping behind the scenes supporting the airline's customer care team which manages communications to customers impacted by the disruption. Airport teams in Auckland and across the Tasman are also contributing to the massive communications effort required to contact customers and notify them of flight cancellations. More than 120 off duty contact centre staff have volunteered to work extra hours since Sunday to help with this communications effort.
A number of pilots have also volunteered their time to operate ferry flights to Wellington to uplift fuel or supplement crews on long-haul services that need to undertake refueling stops.
Air New Zealand Chief People Officer Jodie King says it is great to see the airline's staff working so well together to try and deliver the best customer outcomes in a difficult situation.
"Our people have really stepped up and are doing their best to minimise the disruption to our customers, while at the same time trying to support their colleagues. It speaks volumes to both the spirit of our airline and the attitude of Kiwis," Ms King says.
A number of flights have been cancelled since Sunday as a result of the fuel supply issue. Flight cancellations are being communicated to affected customers directly and are being updated on the Air New Zealand Travel Alerts page as information becomes available.
Issued by Air New Zealand Public Affairs ph +64 21 747 320
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The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,400 daily flights to 1,300 airports in 191 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
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