Update 4: Auckland fuel supply issue
To date the airline has cancelled four trans-Tasman and 14 domestic flights, but given its operations are not yet meeting the 30% target further schedule changes are now necessary.
Further domestic jet, regional and trans-Tasman flight disruptions can be expected over coming days. In addition to this, most long haul flights departing Auckland this evening will be required to undertake refueling stops at Pacific or Australian airports.
These schedule changes are being progressively communicated to affected customers. The Air New Zealand Travel Alerts page will be updated as information becomes available.
Air New Zealand Chief Operations Integrity & Standards Officer Captain David Morgan says, "We are continuing to do everything we can to respond to this infrastructure challenge and further disruption is likely as we move through the rest of this week. We apologise to our customers for the inconvenience caused and continue to ask for their patience."
Customers currently booked to travel into or out of Auckland over the coming week are advised to ensure their contact details have been included in their booking and that they have authorised Air New Zealand to send them travel alerts. Customers wanting to sign up for travel alerts can do so here. Alternatively customers can download the Air NZ mobile app to view up-to-date details and be notified of any flight changes.
Issued by Air New Zealand Public Affairs ph +64 21 747 320
About Star Alliance:
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,400 daily flights to 1,300 airports in 191 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
For more information please visit Air New Zealand and Star Alliance and/or follow Star Alliance on Facebook, Twitter, Youtube, LinkedIn or Instagram.