Air New Zealand says kia ora to Alexa
The device hits stores in New Zealand and Australia in early February with an Air New Zealand feature to be made available through the Amazon Alexa skill store that will allow its customers to conveniently check their flight status.
Air New Zealand Chief Digital Officer Avi Golan says launching on Amazon Alexa is an exciting step and will provide customers with another convenient channel to engage with the airline.
"Voice is an increasingly popular channel in this market and to ensure we use it effectively we've spent considerable time researching user habits on voice services. What we've learnt is using services like Alexa can require a step change in behaviours so it's been critical that we keep our skill simple initially and make it easy for customers to use.
"Imagine having your hands full making last minute travel preparations and being able to ask Air New Zealand to confirm your flight time without having to manually look it up on a device. As more people become familiar with this type of technology we'll look to build on what we can do," says Mr Golan.
Air New Zealand's Alexa skill will initially be available in New Zealand and Australia but the airline will look to roll it out to additional markets as well as add further skills in the future.
The airline has been increasingly experimenting with Artificial Intelligence. Last year it introduced its online chatbot Oscar to assist customers with commonly asked flight, baggage, lounge and Airpoints™ queries. His performance has steadily improved with every interaction and today he averages more than 900 conversations per day with customers and boasts a conversation success rate of more than 70 percent.
Issued by Air New Zealand Public Affairs ph +64 21 747 320
About Star Alliance:
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,400 daily flights to 1,300 airports in 191 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.