With further disruption expected today customers are advised to consider deferring any non-urgent travel, while those that must travel today are advised to expect disruptions and to consult the airline's Arrivals and Departures page for the latest information
The airline's contact centre is currently experiencing extremely high call volumes. If travel is not urgent, customers are asked to please defer calling.
Customers due to travel today who are able to make changes to their booking online will be sent notifications outlining how they can self-manage any changes.
Air New Zealand is introducing additional travel flexibility. Customers who no longer require to travel automatically have the option to transfer their booking to another date or hold the fare value in credit for up to 12 months toward future travel without the need to advise our contact centre today. They may also change their travel to another Air New Zealand domestic destination or apply for a refund (normal refund rules apply).
Air New Zealand reminds customers that due to the uncontrollable nature of this weather event, the airline cannot be responsible for any costs associated with disrupted travel should customers opt to commence their journey as planned.
The airline recommends customers ensure they are subscribed to Air New Zealand's Travel Alert service to receive ongoing updates.
Note to Editors - Media are advised that Air New Zealand’s Operations team is fully focused on getting customers to their destinations and cannot provide port by port updates. Please consult the airline's Arrivals and Departures page for the latest flight information.
Issued by Air New Zealand Communications.
About Star Alliance
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,400 daily flights to 1,300 airports in 191 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.