Air New Zealand offering flexibility following Christchurch incident
The airline will waive any change fees and difference in fare should a customer need to make changes to travel booked for today.
Customers can call the airline's contact centre on 0800 737 000 at their convenience or contact the airline via private message on Facebook or Twitter to manage any immediate booking changes. Call volumes may be higher than usual as a result of this incident, impacted customers are not required to advise Air New Zealand today of changes to their travel plans.
Air New Zealand has offered its support to Emergency Services managing the incident in Christchurch today.
Issued by Air New Zealand Communications.
About Star Alliance
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 18,800 daily flights to 1,317 airports in 193 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
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