Air New Zealand trials central Queenstown check-in and bag drop
Travellers flying on the airline's domestic and international services will be able to use the Air New Zealand downtown check-in on their day of travel as part of a three-month trial. The service will be open seven days a week at 5 Earl Street opposite the Novotel Hotel from 8:00am to 2:00pm from 20 November.
Air New Zealand staff at the pop-up site will check the travellers in, allow them to drop off their bags and have them securely transported by the airline's trial partner OACIS (Off Airport Check In Solutions) to the airport and straight into the airport's baggage system.
Air New Zealand General Manager Customer Experience Nikki Goodman says the trial is all about expanding the travel experience for its customers.
"We know it can be a chore having to plan your final day in your destination around what to do with your luggage. This new check-in and bag drop service in downtown Queenstown is designed to give customers the option to leave their luggage in a central and secure location so they can have the freedom to continue their holiday before heading straight to the airport and flight departure gate.
"Allowing customers to drop their bags will also mean an easier journey to the airport, especially for groups and families - and travellers can have peace of mind their luggage is being securely transported to Queenstown Airport and onto their flight, leaving them to collect it at their destination."
OACIS CEO Matt Lee says creating a seamless travel experience for airline customers is at the heart of its service.
"OACIS is delighted to partner with Air New Zealand, the country's flag carrier. Air New Zealand has long held a reputation for innovation and excellence in customer experience and together we look forward to bringing the airport to the customer.
"After almost two years of highly successful operations in Australia, we look forward to supporting Air New Zealand by offering customers freedom, flexibility and fun."
The check-in and bag drop service will be available free of charge for the first two and a half weeks from 20 November. From Monday 9 December a charge of $15 per booking will apply with customers able to pay using credit card or Eftpos at the site.
Customers with excess, oversized and special baggage such as strollers, along with wheelchair passengers are able to use the service. Customers are encouraged to use the Air New Zealand app to check-in prior to dropping their bags at the site if they wish.
Following the three-month trial, the airline will look at the possibility of introducing a similar concept in other locations.
Issued by Air New Zealand Communications.
About Star Alliance
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
Star Alliance Press Office: Tel: +49 69 96375 183 or email: email@example.com
OACIS PTY LTD is privately held and incorporated in Australia and is the world's only mobile, pop-up check-in solutions company capable of servicing any airline, anywhere, anytime. Established in 2016 by airline, airport and security industry experts, it was formed to exploit a previously unidentified gap in the market.
By utilising cloud technology and proprietary logistics procedures OACIS disrupts the current airport check-in model to remove hassle and to provide freedom, flexibility and fun for the air traveller.
To learn more about OACIS please visit www.oacis.io.