Our Stakeholders

Our purpose to supercharge New Zealand's success socially, environmentally and economically

We are part of a wide network of stakeholders including investors, customers, suppliers, central and local government, the communities in which we live and work, NGOs, our employees, and other businesses. Ongoing engagement with our stakeholders helps us identify issues that are important to them, and prioritise our efforts on material initiatives and activities that matter to our stakeholders and help us deliver on our purpose.

We engage with stakeholders on specific initiatives as well as on an ongoing basis, and this helps guide our approach.

Our stakeholder engagement is complemented by regular engagement with our Sustainability Advisory Panel. Our Panelists are subject matter experts in a wide range of topics material to our sustainability strategy, including sustainable development, Māori culture and intercultural understanding, conservation, sustainable tourism, climate policy, aviation industry economics, sustainable consumption and societal well-being. The CEO, Chief Strategy, Networks and Alliances Office, Sustainability team and other company representatives meet with the Panel twice yearly. The Board meets with the panel annually and we consult the Panel on emergent sustainability issues in the interim.

Ongoing engagement with our stakeholders

Air New Zealand works in collaboration with a wide network of stakeholders including investors, customers, suppliers, central and local government, the communities in which we live and work, NGOs, our employees and other businesses. Ongoing engagement and consultation with our stakeholders helps us identify risks and opportunities and prioritise issues that are most important to our stakeholders and our business. To guide our approach, we engage with our stakeholders on specific initiatives as well as on an ongoing basis.

 

Communities

Formal meetings and forums

Joint participation in working groups

Community-based volunteering through company-wide Greenteam and other volunteering initiatives

 
 Customers

Interaction with frontline employees

Electronic and mail communication including social media

Surveys and research

Feedback forums

Advertising

Collateral or touch points associated with onboard product, including our inflight Kia Ora magazine readers

 
Employees

Communication to all employees through weekly CEO message, Airtime (weekly employee newsletter) and our Korunet intranet site

Employee Engagement Pulse checks

Multiple tailored publications to targeted employee groups

Bi-annual employee engagement survey Your Voice and annual manager effectiveness survey

High Performance Engagement processes to involve employees (particularly our unionised workforce) in solving business issues

Regular formal and informal coaching, performance and development discussions

SKIP level meetings where leaders 'skip' one or two levels below their own team

Employee networks such as Manu Network, Women's Network, Young Professionals, Pride, Kiwi Asia Network

Company-wide Executive Roadshows for annual and interim results

 
Government & Regulators

Working relationships with government and policy makers where we communicate about issues such as tourism, infrastructure and climate change policy

Communicate with sectors of government with respect to off-shore concerns, as reflects our global business

Respond to requests for assistance from Government as may arise at times of national disasters

Regular meetings and discussions with local Government (mayors, councillors) on issues of mutual value or concern

 
Investors

Structured, two-way engagement, which includes regular communications, an Investor website, annual Investor Day, annual Shareholder meeting,

Webcasting of interim and annual results and conferences

Investor roadshows and individual meetings

 
Suppliers

Regular formal meetings and working groups with strategic and critical suppliers

Bi-annual formal business updates for strategic and critical suppliers

Annual surveys

Implementation of Supplier Code of Conduct

 
Tourism Industry

Developing and implementing cooperative marketing activity

Sponsorship of tourism trade events

Participation on advisory groups or project teams

Providing input into destinations plans

Representation on Boards of tourism industry associations (such as Tourism Industry Aotearoa)

Participation at tourism industry conferences

 
Unions

Monthly working group and quarterly leadership group meetings with all unions

Joint project teams working together to solve specific issues

Industry and sustainability bodies

Our role and engagement with key industry and sustainability bodies enables us to identify, actively monitor and shape risks and opportunities, regulatory change and leading practice. It also helps guide the integration of sustainability risk into key business practices.

 

Airlines for Australia and New Zealand (A4ANZ)

Function

:

A4ANZ exists to advocate and pursue reform on key issues that impact the aviation sector and broader economy in our region. A4ANZ has a particular focus on policy issues such as airport operations and efficient access to infrastructure.

Our Role

:

Member

 

Board of Airline Representatives (BARNZ)

Function

:

BARNZ is an incorporated member society with 29 member airlines, of which Air New Zealand is one. BARNZ represents its members to airports, government agencies and affected communities on matters of airport pricing, airport capex plans, and noise concerns.

Our Role

:

Member

Air New Zealand's Roger Gray, Group General Manager of Airports, is current president of BARNZ

 

Climate Leaders Coalition

Function

:

The Climate Leaders Coalition was formed by a group of 60 CEOs, which recognises the role that business can play to help New Zealand transition to a low emissions economy. CEOs have signed a joint statement which commits companies to action.

Our Role

:

Signatory

Air New Zealand's Christopher Luxon, Chief Executive Officer, sits on the Chief Executive Leadership Group (14 founding CEOs)

 

International Air Transport Association (IATA)

Function

:

IATA is the trade association for the world's airlines, representing 290 airlines globally or 82% of total air traffic.

Our Role

:

Member

 

New Zealand Sustainable Business Council (SBC)

Function

:

A Global Network Partner of the World Business Council for Sustainable Development, the SBC provides a platform for collaboration to enable members to be leaders in sustainability.

Our Role

:

Member

Air New Zealand's David Morgan, Chief Operations Integrity & Standards Officer/Chief Pilot, sits on the Advisory Board

 

New Zealand Sustainable Business Network (SBN)

Function

:

Membership-based organisation that aims to help business succeed through sustainability. SBN's Vision is focused on four areas: Renewables;

Community; Resource Efficiency and Restorative (natural capital).

Our Role

:

Member

 

Roundtable on Sustainable Palm Oil (RSPO)

Function

:

The Roundtable on Sustainable Palm Oil was established to promote the growth and use of sustainable palm oil products through the full supply chain of sustainable palm oil.

Our Role

:

Supply Chain Associate Member

 

Sustainable Aviation Fuels User Group (SAFUG)

Function

:

Association committed to accelerating development and commercialisation of sustainability aviation fuels.

Our Role

:

Member

 

Star Alliance

Function

:

One of the world's largest global airline alliances dedicated to innovation and excellent customer service.

Our Role

:

Member

 

Tourism Industry Aotearoa (TIA)

Function

:

Independent association that represents all sectors of New Zealand's tourism industry. Advocates to ensure tourism gets recognised as a vital contributor to New Zealand's economic and social wellbeing.

Our Role

:

Member, and Air New Zealand's Head of Regional Affairs, sits on the Board of TIA

 

United for Wildlife Transport Taskforce Buckingham Palace Declaration

Function

:

The Buckingham Palace Declaration is a landmark agreement committing to take real steps to shut down the routes exploited by traffickers of illegal wildlife trade.

Our Role

:

Signatory

 

United Nations Global Compact (UNGC)

Function

:

Voluntary initiative based on CEO commitments to implement universal principles on human rights, labour, environment and anti-corruption.

Our Role

:

Signatory

2018 UNGC Communication on Progress