Flexi and Virgin Australia Freedom fares

Flexi fares give you great flexibility for travel within New Zealand, to Australia and many of our Islands¹ destinations.

Flexi fares can be changed right up until departure. There's no change penalty to pay, although you'll have to pay the difference in the cost of the new fare (if any) plus a service fee. Please note your ticket is not transferable to another person.

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Terms and conditions

  • Tasman and Islands1 Flexi fares may be changed to another Air New Zealand Tasman or Islands fare right up until departure by contacting us. Additional payments will apply as follows:
    • A contact centre, or Airport service fee of NZD $35 (NZD $60 for Honolulu & Bali) per person, per one way journey for changes made from within New Zealand. Note - if making changes from outside of New Zealand, you will be charged the local service fee applicable in the country you're calling from
    • Where a change requires the purchase of a higher priced fare, the difference between the original fare and the upgraded fare is payable
    • Product upgrade amount on our Seats to Suit services
  • Flexi fares are fully refundable (unless previously upgraded from a Smart Saver fare when the amount paid for the Smart Saver fare remains non-refundable), except for Islands Flexi fares for travel 10 December 2016 - 20 January 2017, which incur a NZD $200 cancellation penalty or a no-show penalty of 50% of the fare if cancelled and refunded after departure
  • Tickets are not transferable to another person
  • Airpoints™ members will earn Airpoints Dollars™ when travelling on Flexi fares
  • Child discounts do not apply
  • One infant (0 - 23 months) not requiring a seat may travel with each adult at the infant fare level (10% of the applicable adult fare (exclusive of fees & airport & government costs) for international flights), with subsequent infants travelling at the adult fare level. Note: If an infant turns 2 years of age at any point of the journey the infant must occupy a seat and purchase an adult fare for that leg of the journey
  • Flexi fares are one-way and may be combined with other fare types as follows:
    • Tasman Flexi fares
      • For international travel may only be combined with other Tasman Smart Saver, Flexi or Business Class fares
      • May not be combined with domestic New Zealand Smart Saver or Flexi Plus fares. Domestic New Zealand add-on fares are available for travel within New Zealand in combination with Tasman Smart Saver, Flexi Saver, Flexi or Business Class fares
    • Islands Flexi fares
      • For international travel may only be combined with other Islands Smart Saver, Flexi or Business Class fares
      • May not be combined with domestic New Zealand Flexi Plus fares. Domestic New Zealand add-on fares are available for travel within New Zealand in combination with Islands Smart Saver, Flexi Saver, Flexi or Business Class fares
  • Bookings made online do not incur booking service fees. Please note that bookings made through an Air New Zealand contact centre or via Tandem Travel will incur a booking service fee calculated per person each one-way journey