COVID-19: International fare flexibility extension

Due to ongoing uncertainty around international border restrictions we are extending fare flexibility for customers booked to travel on our international services and for those who currently have fares in credit.

The following changes will come into effect from Wednesday 17 February 2021:

  • Customers who hold an existing credit (domestic or international) will now have until 30 June 2022 to make a new booking using their credit, and until 30 June 2023 to take the travel.
  • Customers who book or currently hold tickets for international flights scheduled to depart up until 11.59pm on 30 June 2021 will now be able to:
  • Hold the value of their fare in credit for rebooking until 30 June 2022; or
  • Amend the date of their flight with change fees waived (normal fare difference may still apply)